Juan Carlos Alvarez Email & Phone Number

New York City

• Pre-sell store collections to clients and partner with sales associates to complete the sales.
• Train and counsel sales associates to improve product sales and the customer experience.
• Provide sales techniques to staff to promote concierge style services including same daydelivery, reserve in store, express returns, including all the additional amenities.
• Consistently rated within the Top 3% in customer satisfaction surveys & customer data capture.

New York, New York

-Oversee merchandising, buying, operations, and sales/service in highest revenue producing Flagship store in the U.S, focusing on revenue, gross margin, customer service, and employee productivity.-Developed programs to improve client service, increase sales and overall store productivity.-Implemented private client events to preview upcoming collections.

New York, NY

-Coach sales team to maximize revenue with focus on sales technique, customer service and promotion of key store items. -Initiate programs to obtain key market data from customers to pinpoint potential product changes and revenue opportunities. -Develop monthly strategies with buyers and merchandisers to plan most effective ways to maximize sales.-Hire.

New York, NY

-Oversaw merchandising, buying, operations, and sales/service for top 10 store in the U.S.-Managed $4 million store and a sales/management staff of 30.-Recruited, retained and developed sales managers and sales associates.-Increased the store’s annual sales volume by 10% through the implementation of a new clientele program and sales techniques.