Juan Cerros Email & Phone Number

South San Francisco, California, United States

South San Francisco, Ca

Providing all aspects of support (hardware, software, server, desktop, laptop, network, and peripherals) for International Logistics company, while coordinating IT procedural and infrastructural support between West Coast and East coast sites, with other team members. Monitoring daily backups on servers, and documentation of IT procedures and infrastructure.

San Francisco Bay Area

Fulfilled a critical role ensuring the delivery, configuration, and support of server technology for this leading provider of cloud infrastructure services. Leveraged advanced proficiency with Windows and Linux to successfully execute single and multiple deployments, including configuration of Fortinet and Cisco ASA firewalls and F5 Load Balancing. Promptly identified and resolved network issues with servers and switches to ensure continued workflow with minimal disruptions.-- Gained invaluable experience with Cisco switches and routers, Juniper and Cisco 48-port switches, Fortinet Firewall, and Cisco ASA 5510/5520, Cisco 6500 and 5500 switches.-- Instrumental in safeguarding the integrity of critical data through the installation and configuration of RAID 1, RAID 5, RAID 6, and RAID 10 backup systems.-- Contributed to the success of system teams by designing and building customized server configurations narrowly tailored to meet specific project requirements.

As a Contract MSN Asset Manager, applied superior organizational skill and attention to detail to effectively manage an inventory of Microsoft Assets for the benefit of the Technical Support Team. Collaborated extensively with key Microsoft employees to define, focus, and clarify project requirements and timeframes, working to increase efficiency by cultivating a relationship of open communication between the Asset Management and Technical Support departments. Fulfilled a critical role as a member of a 4-person team tasked with maintaining 30,000 servers across two facilities. Regarded for the ability to quickly address the dynamic needs of different branches within the Data Center.

As a Contract Data Center Technician, tasked with the diagnosis and resolution of issues affecting high-traffic servers, back-end machines, and front-end equipment. Performed a variety of hardware responsibilities, including replacing system boards, formatting and configuring network interface cards for different boot setups, and completing RMAs with a broad array of vendors. Successfully completed drive imaging using Altiris Deployment.

Fulfilled a key technical support role for customers of this provider of cutting edge business telecommunications technology, encompassing telephone support, server maintenance, and reboots. Effectively managed a running inventory of servers and updated rack diagrams, while ensuring the success of disaster recovery processes by switching ATIC machine backup tapes. Gained invaluable experience with the Remedy ticketing system.

Orchestrated the effective identification and resolution of hardware, software, and networking issues for this accredited career college, leveraging expert-level skill in Active Directory and Windows XP.