Juan Fabara Email & Phone Number

North Carolina, United States

Wilmington, Massachusetts, United States

Wilmington, Massachusetts, United States

Wilmington, Massachusetts, United States

Audit weekly calls to track agent performance and provide feedback and coaching opportunities to Management in the following areas: New Agent certifications, Onboarding, Member Care, Pharmacy and Durable Medical Equipment.Lead weekly calibration sessions to ensure scoring consistency and compliance with policies.Compile and present monthly reports.

Wilmington, Massachusetts, United States

Provided complex case and escalation support to Member Care agents. Monitored agent queues to make sure cases were being appropriately managed and service levels were being maintained.Coached and trained Member Care team on department policies and procedures, as well as Medicare guidelines and Workers’ Compensation rules and regulations. Provided regular.

Beverly, Massachusetts

Oversee Customer Service team and ensure proper performance on KPI’s.Ensure company policies, guidelines and procedures are being followed by team members.Monitor and submit weekly Service Level reports to management and executive team.Assist Learning and Development Manager in onboarding processes.Provide individual monthly performance reviews and.

Beverly, Massachusetts

Ensure all audited calls are in compliance with applicable regulations and company policies and procedures.Audit and score sales and customer service department calls to ensure service level is properly maintained.Provide coaching opportunities to department managers based on employee performance.Distribute weekly service level reports to management and.

West Palm Beach, Florida Area

Oversee 1,400+ client database on DebtPayPro and 8,000+ client database CreditSoft CRMs, ensuring that all verbal authorizations are completed and payments returned as insufficient funds are recovered.Assist clients with all payment requests, including additions and modifications to their payment schedule. Use DebtPayPro CRM to modify customers’ ACH draft.

Needham, MA

Generated B2B Warm leads in LATAM territory, encompassing properties located from Mexico to Chile.Trained hoteliers on how to use TripAdvisor online tools and widgets provided on company site. Advised how to maximize property profile usage in order to enhance customer impact and increase exposure.Introduced potential clients to TripAdvisor Business.

St Louis

Provided B2B Sales, Promotion and Marketing.Promoted brand in major sports/social events and retail stores; emphasized focus on product differentiation to stay ahead in highly competitive market.Sampled individual brands to expand target market by word-of-mouth/distributor referral.

Direct Sales Associate, D2D – Applied a personalized approach for specific client needs, products, and services. Performed daily tracking and reporting of sales results to maintain competitive advantage against competitors, as well as inside the office.High Public Relations – Performed face to face sales, prepared presentations, and negotiated with.

Keene, NH

Assistant Spanish teacher for the Languages Department.Graded papers, tutored students, and prepared and taught classes.

Quito, Ecuador

Manager of center dedicated to the teaching of equestrian arts to children and teenagers.Taught lessons, managed finances, handled staff lay-offs and hiring, and conducted facility maintenance.

Quito, Ecuador

Gold Key Service Representative for U.S. based colleges and universities.Created and translated International Market Insight summaries and projections (IMI’s) regarding the state of the economy intended for use by potential and current international trading partners and investors.Acted as representative for the Embassy establishing contact between.

Bachelor Of Science (Bs), Business Administration And Management

Bachelor Of Science (Bs), Hospitality Business Management