It Technician
CurrentOversee the maintenance and support for the Sonoma County Library's fleet of over 1,000 publicly lendable hotspots and LTE Chromebooks.Research, resolve, and follow up on user problems; refer more complex issues to specialized personnel.Communicate with vendors to obtain information, resolve problems, and order repair parts and supplies.Evaluate, respond to, and resolve requests for computer assistance from users experiencing problems with hardware, software, and networking.