Monitored and investigated assigned claims to develop resolution strategy. Logged file notes, stored electronic documents and keyed claim details to manage record-keeping. Carefully checked and verified personal data, policy information and property values for each insurance application. Handled high volume of policies and claims with strong attention to detail. Entered details of medical bills, communications and other records to help the examiners with reviewing detailed histories. Obtained supporting documentation from the claimants and their representatives and transferred to vendor partners.Customer interactions via phone, email, face to face

Effective communication with customers to provide solutions.Active listening to address and answer customer concerns.Built lucrative customer relationshipsInbound and outbound phone callsInbound and outbound text messagesEmail requestsRespond to online Chats/messagesMembership cancellations/ purchasesData entry/update of confidential information on accountsResolving customer needs in a timely and efficient manner

Streamlined office processes, regulated communications and standardized filing systems to facilitate smooth operations.Customer interaction face to face, phone, emailAddressed customer inquiries and promptly resolved complaints. Performed recordkeeping and document filing tasks to organize important company information. Maintained record-keeping systems, supply management, and office policies to optimize productivity and support well-organized work environment. Trained new hires in company policies, work processes and job-specific tasks. Coordinated office workflow and monitored task completion to evaluate quality and performance. Facilitated accounting and payroll functions, managed new hire orientations and oversaw employee relations. Improved employee skills and increased team value with new training opportunities and empowering leadership. Directed work of multiple teams and assisted with meeting specific team project goals. Reconciled attendance records and completed weekly payroll processing. Managed employee performance through disciplining, coaching and counseling.