PEAR Portal (August 2021 to current)• Perform system analysis, documentation, implementation and user support for portal platform transition from NaviNet to current state.• UAT testing and checkout for PEAR Portal (end user and third party).• Document and escalate issues/problems to business technical solutions team to troubleshoot and resolve from beginning to end.• Responsible for managing the PEAR trading partner load process into the master B2B data repository.• Maintain and create new working relationships across internal departments and external customers.• 3rd level support for the PEAR portal.• Support net new PEAR Portal and Multi T I N deployment efforts.• Company SME for third party organizations and portal access.• Manage PEAR portal deployment for all third-party organizations.• Analyze third party trends and security related issues.• Manage enhancements and gaps related to Provider Application Tool/Third Party space.• Work with team to create DLP for third party PEAR Portal deployment process.NaviNet Portal (May 2010 to August 2021)• Support health plan provider portal NaviNet.• Responsible for configuration of provider, ancillary, facility and billing agency deployment and data maintenance.• Responsible for all non-participating provider deployment and utilization efforts.• Managed the security and compliance review for all third party system users.• Manage reporting and utilization review process for NaviNet end users.• Identify and monitor provider usage trends and adoption.• Product release training and configuration.

NaviNet is a web based solution that links physician offices, hospitals, ancillaries and billing agencies to health plans to perform financial, clinical and administrative transactions.• Health care technology company Field Manager• Managed marketing, deployment and utilization efforts of product to provider offices, ancillaries, facilities and billing agencies in the tri-state area.• Developed end user experience campaigns.• Managed third party organization review - security and compliance efforts.• Oversaw training and outreach efforts for all prospective and in-force NaviNet end users.• Reporting design and plan product configuration.• Release planning and testing.• Implementation and process improvement initiatives.

• Responsible for development and implementation of marketing and employee health care benefit strategies to companies with 50+ employees.• Coordinated the installation, renewal and re-engineering of new and in-force plan benefits between carrier and client.• Stayed current on emerging industry and product standards and trends to revitalize accounts.• Cross-sold products and services to clients to secure additional business and grow revenue streams.

• Responsible for selling multi-line insurance in call center environment to large affinity groups nationally (property and casualty lines).• Handled outbound and inbound sales calls to qualify individuals interested in purchasing insurance coverage.• Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.• Drove team revenue totals by bringing in top sales numbers.

• Insurance sales to large employee groups in the tri-state area (health, dental and life product lines).• Leveraged CRM to collect, organize and manage sales data and customer information.• Direct marketing via cold calls, appointments, presentations, telemarketing and high impact mailing campaigns.• Responsible for client retention and issue resolution.• Built and strengthened relationships with new and existing accounts to drive revenue growth.

• Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.• Assisted with designing and implementing test plans to understand drivers of response and value on creative assets and campaign strategies.• Utilized market trends and target audience statistics to effectively and appropriately market products.