Judith Montpetit Email & Phone Number

Boston, Massachusetts, United States

Greater Boston Area

Greater Boston Area

BitSight transforms how companies manage third and fourth party risk, underwrite cyber insurance policies, benchmark security performance, and assess aggregate risk with objective, verifiable and actionable Security Ratings.• ​Create educational content that is accurate, high quality, engaging, and easy to understand• ​Use appropriate content format and delivery methods to best educate external and internal customers – written documentation, eLearning modules, user guides, etc.• ​Utilize images and graphical elements to supplement documentation• ​Liaise with Product Owners to stay up to date with the latest products and features• ​Collaborate with stakeholders across the organization to create content that supports business initiatives

Greater Boston Area

Toast is an all-in-one point of sale and restaurant management system. Built specifically for restaurants on an affordable cloud-based platform, Toast offers advanced functionality including tableside ordering, quick menu modifications, real-time enterprise reporting, online ordering, and labor management on an easy-to-use interface. Toast’s full-featured POS platform is used nationwide by restaurants, cafes, nightclubs, and enterprise franchises.Contribute to the ongoing momentum of Toast's Training Team. Provide technical documentation to our internal and external customers on all features, functions, and friction points of Toast's product releases. Develop training content designed for internal performance improvement and customer support in the forms of: Instructor Led Training, online videos, webpages, webinar content development and delivery, and some hardware documentation.

Greater Boston Area

Develop customer relationships that promote retention and loyalty. Work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. Provide technical support to customers with the goal to keep customers satisfied with the business' products. Utilize top-notch customer management and business consultancy skills. Engage with customers and expand their use cases. Leverage impeccable relational skills to create win/win environments for all parties that I work with!

Boston, Massachusetts

Responsible for the overall candidate and internal client experience. Daily communication with department heads, hiring teams, recruiters, and candidates to ensure a seamless, effective and enjoyable recruiting experience.

Boston, Massachusetts

Merchandise product selection for daily events. Perform front and back end quality assurance processes on daily events. Collaborate with Buying and Event Production teams (Imaging, Copy, and Pricing) to maximize sell through and item velocity. Maintain industry expertise; keep abreast of trends in the flash sale space. Exhibit flexibility and patience with the ability to accommodate last minute additions to schedules and changes in direction. Expressed entrepreneurial spirit and desire to be a key team member as we increase quality in Joss & Main UK Events. Drive process, technical, and operational improvements for the Merchandising team in Boston, London, and Berlin offices. Contribute to the development of tools and processes which make our team more efficient.

Boston, Ma

Responsible for the performance and operation of the store and staff. Recruiting, training and developing team members in a rapidly growing company. Act as liason between the head office and the team members. Police inventory accuracy in the system, supervise cycle counts, and ensure stock areas are well organized and labeled.

Springfield, Massachusetts Area

Create and prepare seasonally relevant desserts using high-quality ingredients in a restaurant setting.

Repeatedly promoted during nearly three years of employment, resulting in most recent responsibilities of motivating and leading up to 60 sales associates to achieve customer service, sales and other company initiated goals. Assisted with and preformed numerous responsibilities, including administrative, policy and procedures, personnel issues, payroll preparation and submission. Developed talent through tool usage and shared best practices through coaching. Created a fun, positive and rewarding work environment through passion and energy. Developed contests to motivate team and encourage a feeling of inclusiveness. Communicate effectively with all levels of team. Increased store’s 2010 sales by 24% by identifying strengths and opportunities and created action plans, through tools and reporting, to drive results.Ensure retention of top talent through team building activities, motivation and coaching to desired behaviors. Implement and execute plans to maximize merchandise flow. Set store goals to achieve company set sales and customer service goals.

Lead sales associates to achieve company set goals through customer service, merchandising and sales.

Oversaw various daily retail operations and supervised a team of four associates. Created daily reports to aid management and financial department in decision making. Maintained inventory levels through monthly inventories and product ordering. Created and implemented visual merchandising action plans. Developed system to communicate daily/weekly goals to team. Ensured consistently positive customer service experience.

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Activities and Societies: Dean's List

Grand Diplôme, Baking And Pastry Arts/Baker/Pastry Chef

Education record