Judson West Email & Phone Number

Atlanta, GA, US

United States

• Negotiated settlements with legal teams and stakeholders, resolving 90% of claims efficiently and improving customer satisfaction through effective relationship management.
• Maintained client relationships by communicating transparently, achieving a 95% client retention rate and demonstrating strong client relations skills.
• Analyzed claim data to identify trends, implementing strategies that reduced claim resolution time by 20% with strategic planning and data analysis.
• Collaborated with product teams to enhance offerings based on customer feedback, boosting market competitiveness and demonstrating teamwork and product knowledge.
• Consistently met sales closing quotas, achieving 100-105% monthly targets, with 90% accuracy in audit performance by combining sales expertise and attention to detail.

Duluth, Georgia, United States

• Negotiation & Relationship Management:
• Collaborated with legal teams, clients, and stakeholders to negotiate settlements and resolve claims efficiently.
• Managed strong client relationships through transparent communication and claim handling.Analytical Skills & Risk Mitigation:
• Utilized analytical skills to evaluate claim data, identify trends, and implement risk mitigation strategies.Quota Achievement & Efficiency:
• Met a 100 average claim closing quota monthly.
• Maintained a 90% audit ratio.

• Investigation & Resolution:
• Conducted thorough investigations and assessments of general liability claims to ensure accuracy and compliance.
• Documented files thoroughly, completing 100% of recorded statements and timely contacts on new claims, showcasing strong documentation and organizational skills.
• Negotiated bodily injury claims, reviewing medical records and successfully completing 30-60 claim settlements monthly using medical knowledge and negotiation expertise.
• Took recorded statements, documented files comprehensively, and made prompt contact on new losses towards resolution.Negotiation & Evaluation:
• Negotiated bodily injury claims with injured parties after reviewing medical records and bills.

• Regulatory Compliance & Process Improvement:
• Communicated with upper management and clients on rule issues, aiding in customer support dealing with FCRA regulations.
• Created process docs and outlined procedures for seamless operations.
• Completed audits for consumer disputes ensuring compliance with FCRA guidelines.Customer Service & Solution-Oriented Approach:
• Troubleshot website issues for consumers, maintained consumer-facing reports, and provided solutions.
• Employed a "test to break" approach on testing initiatives and clarified ambiguous requirements.

• Policy Interpretation & Customer Relationship:
• Interpreted policy language and maintained a high closing ratio while providing superior customer service to insurers, clients, and agents.Customer Relationship Management:
• Provided superior customer service to insurers, clients, and agents, sustaining positive business relationships.
• Maintained a monthly 100% closing ratio
• Secured a 90% client satisfaction rate by delivering top-tier customer service and fostering customer loyalty through strong communication skills.
• Processed 25 claims per week to determine liability.

Atlanta, GA

• Claim Management & Customer Service:
• Managed claim files through settlement while establishing liability and indemnity.
• Provided superior customer service to commercial companies, aiding in gaining more business accounts.Efficiency & Communication:
• Corresponded with customers to set repair expectations, handled property claims, and provided verbal and written explanations on claims status.
• Developed 45+ strong business relationships with both external and internal customers.
• Handled 400 calls per month, maintaining an 85% satisfaction rating.

Alpharetta, GA

• Determines cause of loss and liability, and evaluates damages of all exposures related to the claim;
• Documents findings of investigation;
• Interprets and applies the insurance policy to the exposures presented within each assigned claim;
• Analyzes claims to determine the nature of the loss, coverage provided, and scope of claim;
• Prepares estimates, reviews contractor estimates, and negotiates with contractor to reach agreed cost of damage;

Dunwoody, GA

• Develops and apply basic knowledge of medical, property, liability, and injury related issues to handle claims with quality within authority
• Led projects and presentations in huddles to improve team results in process confirmation and company wide metrics by 5-10 percent.
• Investigates, evaluates, negotiates, and settles auto claims in an assigned area to include verification of coverage, legal liability and extent of damage to persons and property, which may require contact by.
• Recognizes and reviews claims requiring specialized handling, including identifying issues that may require the use of independent experts or vendors
• Handling inbound calls and exercising good decision-making skills to review information, issue payments and resolve claims
• Processed 100 claims per week and settled 5-7 bodily injury claims per week

Atlanta

• Notified patients, family members, physicians and/or supervisors of network insurance coverage issues that may result in coverage reduction. Notified patients of co-payments, deductibles or deposits needed, when.
• Maintained the confidentiality, security, and integrity for the management of patient information according to hospital policies and procedures.
• Maintained positive customer service at all times, referring unresolved issues to appropriate supervisor
• Reviewed and verified of all applicable patient’s documentation for federal/state program compliance.
• Established appropriate methods of reception for the Emergency Room and Outpatient Services

Atlanta, GA

• Provide superior customer support to handicap passengers and unaccompanied minors
• Accurately managed and updated status reports for assisted passengers
• Validated and updated patients information to ensure accuracy
• Ensured and verified APA’s schedules ensuring passengers were transported accordingly
• Mainted a high level of customer service

Austell, GA

• Sort mail into bags or pigeon holes according to department, address, mailing center, organization and other ways like labels and ties mail for distribution to various sites
• Maintained records of incoming and outgoing certified
• Insured and registered mail
• Assisted mail records with filling, copying, and receiving.
• Used multiple computer software to complete computer tasks and various trainings.

Associate Of Science - As, Computer Science

Activities and Societies: National Society of Black EngineersThe Computer Science program at Georgia Southern University is designed to.

Associate Of Arts (Aa), General Studies

The Associate of Arts in General Studies from Georgia State University is a flexible degree program designed to provide students with a.