Global Shared Services (GSS) - Lift and shift the Shared Services operation from one country to another. Facilitated highly functioning teams organized around the project focusing on IT, Real estate, Communication, Talent Acquisition, Knowledge and Learning, Facilities, CapEx/Engineering, Human Resources.• Identified 20 team members and developed project plan.• Monitored tasks and ran weekly meetings. Reported status directly to Vice President.Pharma Solutions – Remove middleman distributor and restructure organization to work closer to the end customer. Worked with a team of 20 focusing on Supply Chain (Distribution and Warehousing), Vendors, Legal, Operations (Account Management and Pricing), Commercial, Tax, Quality, Finance, Customer Support, Communications, HR, IT, Regulatory• Identify team members and developed project plan.• Reported status directly to Vice President and Leadership Team

Covid Mega Center Operations- Supporting functions related to the Covid Mega Center organization and process; patient care including - registration, scheduling, and insurance processing; using the EPIC System - MyChart.

Procurement/Buying process - Centralize and Outsource the Contract Management process for US Ops. Objective: To create a centralized vendor contracting group to execute a streamlined, safer, easier, faster, cost-effective contracting process for LoB customers. Move direct spend accountability to the Contract Owners. Ensures contracting risk management considers factors beyond spend. • Partnered with vendor to install and customize an IT system to streamline planning, negotiation, contracting, and tracking to improve productivity, control and intelligence. • Created playbook processes involving Quality, Product Safety, Legal and Compliance in decision making. • Gained buy-in and presented monthly updates to Stakeholders and Champion. • Facilitated weekly team status meetings, removed road blocks.• Communicated and educated the Enterprise on the new processes.• Outsourced non-core, transactional work to professional legal experts and allocate internal resources to focus on core functions/processes. Managed budgeting and spend.

People Services – Human Resources, Payroll, Benefits• Stabilize process flows after launch of Workday (May, 2015) for the Corporate Enterprise. • Migrated decentralized processes to centralized processes flowing through regional Customer Care Centers (England, China, Florida) and into Workday.• Formed and facilitated (world-wide) SME Process Improvement teams to create knowledge articles/fixes for the call centers. • Assisted with Document Management, Sales Incentives, Requisition to Hire, Contingent Worker, Onboarding and Provisioning, Six Sigma Training, Continuous Improvement Education and Governance.

• Project leader for all Canon support services projects. Focus was on cost cutting in anticipation of losing the Abilify® patent. • ServiceNow - project leader in developing, executing, and launching ServiceNow for facilities requests. ServiceNow is an enterprise-wide self service trouble ticket system. Resulted in a 50% decrease in cycle time resolution, resource optimization and customer satisfaction.• Created new staffing model for administrative services. Lifted and shifted resources to provide a centralized support organization for the Executive team.

• Helped clients realize multi-million dollar ROI by achieving high performance, eliminating redundancies, redirecting staff and introducing technology.• Strong leadership and organizational skills – proven ability to form and lead high-performance teams. • Deep functional knowledge of change management, process re-engineering, and benchmarking• Outstanding track record of results – high energy and quality-oriented problem solver• Excellent written and oral communication skills – adept at building influence and internal partnerships

Responsible for creating processes for a brand new business unit where no previous processes existed.• Responsible for Leadership updates and Governance• Facilitated teams of subject matter experts to define new processes. • Benchmarked internally and externally to search for best-in-class practices. • Defined, trained, documented, rolled-out processes • Focused on efficiency & effectiveness; quality & control; and analysis of processes used in day-to-day business.

Professional Services Practice Lead defining engagement scope, building teams and executing on Statement of Work with deliverables that identified process and quality improvements for clients using proven methodologies. Responsible for project life cycle and client satisfaction.

Responsible for day-to-day operations, providing consulting services to internal and external clients on Total Quality Management and Benchmarking methodologies.

Software Engineer for the Joint Tactical Information Distribution System - an L band Distributed Time Division Multiple Access network radio system used by the United States armed forces and their allies to support data communications needs, principally in the air and missile defense community.

Software Engineer on the Aegis Combat System, an American integrated naval weapons system developed by the Missile and Surface Radar Division of RCA, and now produced by Lockheed Martin. It uses powerful computer and radar technology to track and guide weapons to destroy enemy targets.