Essential Responsibilities and skills:Supporting a VP in all day to day logistical needs including calendar management in Microsoft OL, travel arrangements and expense reporting in Concur, meeting logistics and project coordination for large cross functional team meetings.*Excellent skills in the areas of administrative support, vendor management, customer service and successful problem resolution*Proficient in Microsoft Office, Outlook, WebEx and Telepresence meeting scheduling, Concur and Workday*Managing travel, hotel and transportation requirements*Scheduling large planning meetings – including coordinating travel schedules, hotel reservations, catering, and meeting room reservations*Processing purchase order requests and expense reports

Essential Responsibilities and skills:Supporting a Sr Director, 4 Directors and Chief of Staff in all day to day logistical needs including calendar management in Microsoft OL, travel arrangements, expense reporting in iExpense and Concur, iProcurement processing, meeting logistics, and project coordination*Excellent skills in the areas of administrative support, vendor management, customer service and successful problem resolution*Proficient in Microsoft Office, Outlook, WebEx and Telepresence meeting scheduling, WebOffice, Oracle iProcurement and iExpense*Managing travel, hotel and transportation requirements*Scheduling large planning meetings – including coordinating travel schedules, hotel reservations, catering, and meeting room reservations*Processing purchase order requests and expense reports in iProcurement and iExpense

This position resided in Cisco’s Management Office of Corporate Development, Acquisition and Integration. The position supported the tactical needs of 3 directors on major company integrations. I managed the administrative and project support on two international integration projects.Essential Responsibilities and skills:*Proficient in Microsoft Office, Outlook, WebEx and Telepresence meeting scheduling, WebOffice, APEX, Oracle iProcurement and iExpense*Coordinated travel, hotel and transportation requirements*Excellent skills in the areas of administrative support, vendor management, customer service and successful problem resolution*Scheduled large planning meetings (30-60 attendees) – including coordinating international travel schedules, hotel reservations, catering, and meeting room reservations within Cisco and for employees of acquired companies.*Supported the lead directors for two large international company integrations – NDS with 5,000 employees and Sourcefire with 700 employees. *Managed the processing of confidential information in regard to company acquisitions/integrations and submission of contractor SOWs*Scheduled/attended planning meetings and published meeting minutes for cross-functional project teams consisting of VPs, directors and project business managers*Processed purchase order requests and expense reports in iProcurement and iExpense*Managed Access, WebOffice and internal email alias databases including adding/deleting users, maintaining data integrity, and assisting with database revisions as needed.*Updated and published weekly APEX project roadmap and pipeline reports

*Create iProcurement, Access Database, SOW and Partner Marketing process documentation/communications; conduct department training*Review and approval of all Partner Marketing event reimbursement applications. Work with Partners and virtual marketing team to correct errors and ensure claim payment*Review and processing of all Vendor and Consultant SOWs. Ensure that all SOWs meet Cisco procurement standards including managing strategic spend registration for all contracts over $250K*Manage purchase order processing in Cisco’s iProcurement database*Resolution of all vendor invoice issues*Track quarterly budget, ensure individual departments meet designated spend deadlines and stay within their budget* Submit monthly purchase order reconciliation report to finance*Manage outside funding budget and all associated purchase order requests* Management and scheduling of all departmental meetings (staff, product training, monthly roadmap review, monthly all hands, quarterly leadership ops review) including WebEx, Telepresence, setting agenda and consolidation of all presentations

Managed operational and reporting tasks related to professional service and Product Line Management projects• Successfully closed back log of PS projects resulting in the invoice and collection of $180K in revenue• Updated and chased delegated tasks to ensure progress to deadlines • Managed scheduling for a variety of Sales and Technical Implementation related activities• Scheduled weekly Engineering status meetings, published Hotlist Bugs report and meeting minutes• Interacted with colleagues in a constructive, professional way to process requests and deliver an exemplary level of service.• Excellent skills working with and communicating at all levels and across multiple departments• Identified areas for process improvement; created and implemented processes as necessary

Defined, built and launched marketing campaigns and ongoing program support requirements at 3 customer contact centers in Dublin, Singapore and Costa Rica• Led cross-functional teams (5-10 members) consisting of developer and reseller program managers, business owners, and outsourced vendor personnel • Managed strategic planning, engagement infrastructure, budget ($100K annually) and headcount allocations required to launch outbound telemarketing campaigns and ongoing program support • Increased internal customer satisfaction feedback scores from 92% to 98% by reducing complexity and establishing global outbound marketing campaign and program support models• Creation and distribution of marketing campaign and program deployment reference guides, cost summaries and customer feedback surveys

Managed Sun's outsourced customer contact center vendors for Europe and the Americas• Drove on-line dynamic bid to select worldwide Contact Center vendors resulting in (60%) annual cost reduction• Launched new contact centers in the U.S. and Canada. Created system and process infrastructure necessary to sustain business model and ongoing operations • Reduced overall vendor invoicing costs 40% ($250K on a $600K Budget) by implementing a standardized pay for service model• Trained Contact Center employees on the tools, business rules and processes required to support Sun’s Developer and Channel Partner programs• Managed all facets of day to day operations, including escalations, corrective actions process improvement, budget and headcount requirements• Engaged in all facets of CRM database redesign, business rules processes, system testing, creation of training materials, and user training

Managed the order administration organization for the Sun-Netscape alliance• Managed a team of 7 customer and sales support representatives• Developed, implemented and managed the order administration organization for the Sun-Netscape alliance which included hiring of key personnel, performance reviews, and employee development• Created and implemented organizational policies and procedures to support overall company goals and objectives • Provided sales and management support related to order processing, fulfillment, backlog management and returns to meet quarterly revenue goals.

Conducted contract review and revenue recognition analysis• Reviewed sales contracts and determined revenue recognition for the Western U.S. region• Worked with sales team to meet audit requirements and quarterly revenue goals• Submitted quarterly audit reports on large deals ($500K +) for audit review and revenue confirmation