Judy Fields Email & Phone Number

San Jose, California, United States

Essential Responsibilities and skills:Supporting a VP in all day to day logistical needs including calendar management in Microsoft OL, travel arrangements and expense reporting in Concur, meeting logistics and project coordination for large cross functional team meetings.*Excellent skills in the areas of administrative support, vendor management, customer.

San Jose

Essential Responsibilities and skills:Supporting a Sr Director, 4 Directors and Chief of Staff in all day to day logistical needs including calendar management in Microsoft OL, travel arrangements, expense reporting in iExpense and Concur, iProcurement processing, meeting logistics, and project coordination*Excellent skills in the areas of administrative.

San Jose, CA

This position resided in Cisco’s Management Office of Corporate Development, Acquisition and Integration. The position supported the tactical needs of 3 directors on major company integrations. I managed the administrative and project support on two international integration projects.Essential Responsibilities and skills:*Proficient in Microsoft Office.

San Jose, CA

*Create iProcurement, Access Database, SOW and Partner Marketing process documentation/communications; conduct department training*Review and approval of all Partner Marketing event reimbursement applications. Work with Partners and virtual marketing team to correct errors and ensure claim payment*Review and processing of all Vendor and Consultant SOWs..

San Jose, CA

• Managed operational and reporting tasks related to professional service and Product Line Management projects
• Successfully closed back log of PS projects resulting in the invoice and collection of $180K in revenue
• Updated and chased delegated tasks to ensure progress to deadlines
• Managed scheduling for a variety of Sales and Technical Implementation related activities
• Scheduled weekly Engineering status meetings, published Hotlist Bugs report and meeting minutes
• Interacted with colleagues in a constructive, professional way to process requests and deliver an exemplary level of service.

• Defined, built and launched marketing campaigns and ongoing program support requirements at 3 customer contact centers in Dublin, Singapore and Costa Rica
• Led cross-functional teams (5-10 members) consisting of developer and reseller program managers, business owners, and outsourced vendor personnel
• Managed strategic planning, engagement infrastructure, budget ($100K annually) and headcount allocations required to launch outbound telemarketing campaigns and ongoing program support
• Increased internal customer satisfaction feedback scores from 92% to 98% by reducing complexity and establishing global outbound marketing campaign and program support models
• Creation and distribution of marketing campaign and program deployment reference guides, cost summaries and customer feedback surveys

• Managed Sun's outsourced customer contact center vendors for Europe and the Americas
• Drove on-line dynamic bid to select worldwide Contact Center vendors resulting in (60%) annual cost reduction
• Launched new contact centers in the U.S. and Canada. Created system and process infrastructure necessary to sustain business model and ongoing operations
• Reduced overall vendor invoicing costs 40% ($250K on a $600K Budget) by implementing a standardized pay for service model
• Trained Contact Center employees on the tools, business rules and processes required to support Sun’s Developer and Channel Partner programs
• Managed all facets of day to day operations, including escalations, corrective actions process improvement, budget and headcount requirements

• Managed the order administration organization for the Sun-Netscape alliance
• Managed a team of 7 customer and sales support representatives
• Developed, implemented and managed the order administration organization for the Sun-Netscape alliance which included hiring of key personnel, performance reviews, and employee development
• Created and implemented organizational policies and procedures to support overall company goals and objectives
• Provided sales and management support related to order processing, fulfillment, backlog management and returns to meet quarterly revenue goals.

• Conducted contract review and revenue recognition analysis
• Reviewed sales contracts and determined revenue recognition for the Western U.S. region
• Worked with sales team to meet audit requirements and quarterly revenue goals
• Submitted quarterly audit reports on large deals ($500K +) for audit review and revenue confirmation