Judy V. Email & Phone Number

Seattle, WA, US

Seattle, Washington, United States

• Led the implementation of new D2C and B2B services, like Workplace Health and Employer Paid Services, diversifying Carbon Health's practices while initiating and executing a training program for staff to expand other.
• Achieved a remarkable 40% increase in profit across sites for 2023 by implementing cost-saving measures, leading growth initiatives, and optimizing operational efficiency, resulting in a combined average growth in.
• Participate in stakeholder meetings, solicit business requirements and feedback to ensure alignment with strategic objectives while fostering cross-functional collaboration.
• Deliver business reviews to internal stakeholders, offering actionable insights to support strategic planning.
• Collaborate with program managers, integration managers, and project managers to deliver key business plans.
• Develop and execute site-specific marketing strategies via market research, fostering relationships to consistently drive growth, acquire new clients, and promote products.

Seattle, Washington, United States

• Directed an $8M budget and led a 25-member team, achieving year-over-year (YoY) growth and maintaining high NPS scores, with a combined 47% growth in new and recurring patients from 2017-2023.
• Facilitated stakeholder meetings with executive leadership to discuss strategies and solutions, ensuring alignment with strategic objectives and fostering cross-functional collaboration.
• Managed EHR, payroll, quality assurance, accounts payable, diagnostic imaging, and scheduling systems to ensure operational excellence, culminating in the launch of a brand-new location in 2022.
• Collaborated with program managers and analysts to drive transformational projects, acting as a subject matter expert to shape departmental-level operational changes.
• Performed beta testing and trained staff on SaaS (Epic Systems) integration, ensuring seamless workflow validations and adoption.
• Monitored key clinical and non-clinical performance indicators to drive strategic adjustments and improvements.

Oklahoma City, Oklahoma, United States

• Directed a 10-member team to revolutionize operations, implementing innovative workflows that enhanced interdepartmental communication and streamlined processes.
• Pioneered the integration of cutting-edge digital technology in exam rooms, empowering providers to deliver comprehensive patient education through 3-D anatomical models, while standardizing scheduling via Athena EHR.
• Championed the implementation of diagnostic patient services, including holter monitor and exercise treadmill stress tests, expediting critical treatments for heart and vascular patients.
• Strategically expanded the service line by introducing an electrophysiologist and thoracic surgeon, aligning with organizational objectives and enhancing patient care offerings.
• Implemented robust metric tracking systems, meticulously monitoring performance indicators such as wRVU, charges captured, and patient volumes, ensuring operational efficiency and excellence.

Guthrie, Oklahoma, United States

• Collaborated with clinic operations manager to oversee non-profit healthcare organization operations, managing inventory, intake, scheduling, system administration, meetings, workflows, and employee relations.
• Lead comprehensive staff training on Epic Systems as a SuperUser, effectively resolve patient grievances, and optimized workflows for enhanced efficiency.

Guthrie, Oklahoma, United States

• Managed health information management operations, ensuring consistent accuracy and integrity of records.
• Conducted staff training on HIPAA regulations, release of information, and patient privacy to ensure compliance with regulatory standards.

Guthrie, Oklahoma, United States

• Provided operational support within the practice, assisting with administrative tasks, data entry, and patient scheduling.
• Collaborated with team members to maintain smooth clinic operations and deliver high-quality patient care customer service.

Master Of Business Administration - Mba, Business Analytics

Bachelor Of Science, Healthcare Administration

Emphasis in Health Services Organization

Lean Six Sigma Green Belt

Python Programming

Education record