Judy V. Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

●Led the implementation of new D2C and B2B services, like Workplace Health and Employer Paid Services, diversifying Carbon Health's practices while initiating and executing a training program for staff to expand other service offerings, leading to increased revenue and patient satisfaction.●Achieved a remarkable 40% increase in profit across sites for 2023 by implementing cost-saving measures, leading growth initiatives, and optimizing operational efficiency, resulting in a combined average growth in patients by 107%.●Participate in stakeholder meetings, solicit business requirements and feedback to ensure alignment with strategic objectives while fostering cross-functional collaboration.●Deliver business reviews to internal stakeholders, offering actionable insights to support strategic planning. ●Collaborate with program managers, integration managers, and project managers to deliver key business plans. ●Develop and execute site-specific marketing strategies via market research, fostering relationships to consistently drive growth, acquire new clients, and promote products. ●Consistently utilize qualitative data via online customer reviews, recorded call data, customer interviews, and quantitative data via Looker NPS platforms to monitor the voice of the customer resulting in patient retention.

Seattle, Washington, United States

● Directed an $8M budget and led a 25-member team, achieving year-over-year (YoY) growth and maintaining high NPS scores, with a combined 47% growth in new and recurring patients from 2017-2023.● Facilitated stakeholder meetings with executive leadership to discuss strategies and solutions, ensuring alignment with strategic objectives and fostering cross-functional collaboration.● Managed EHR, payroll, quality assurance, accounts payable, diagnostic imaging, and scheduling systems to ensure operational excellence, culminating in the launch of a brand-new location in 2022.● Collaborated with program managers and analysts to drive transformational projects, acting as a subject matter expert to shape departmental-level operational changes.● Performed beta testing and trained staff on SaaS (Epic Systems) integration, ensuring seamless workflow validations and adoption.● Monitored key clinical and non-clinical performance indicators to drive strategic adjustments and improvements.● Developed policies for expedited patient care, spearheaded the implementation of new clinical services, and implemented feedback-driven improvements to enhance operational efficiency.● Organized and conducted operating reviews with executives, coordinated team offsites, and facilitated staff meetings to assess departmental performance and drive improvement initiatives.

Oklahoma City, Oklahoma, United States

• Directed a 10-member team to revolutionize operations, implementing innovative workflows that enhanced interdepartmental communication and streamlined processes.• Pioneered the integration of cutting-edge digital technology in exam rooms, empowering providers to deliver comprehensive patient education through 3-D anatomical models, while standardizing scheduling via Athena EHR to eliminate errors.• Championed the implementation of diagnostic patient services, including holter monitor and exercise treadmill stress tests, expediting critical treatments for heart and vascular patients.• Strategically expanded the service line by introducing an electrophysiologist and thoracic surgeon, aligning with organizational objectives and enhancing patient care offerings.• Implemented robust metric tracking systems, meticulously monitoring performance indicators such as wRVU, charges captured, and patient volumes, ensuring operational efficiency and excellence.

Guthrie, Oklahoma, United States

● Collaborated with clinic operations manager to oversee non-profit healthcare organization operations, managing inventory, intake, scheduling, system administration, meetings, workflows, and employee relations.● Lead comprehensive staff training on Epic Systems as a SuperUser, effectively resolve patient grievances, and optimized workflows for enhanced efficiency.

Guthrie, Oklahoma, United States

● Managed health information management operations, ensuring consistent accuracy and integrity of records.● Conducted staff training on HIPAA regulations, release of information, and patient privacy to ensure compliance with regulatory standards.

Guthrie, Oklahoma, United States

• Provided operational support within the practice, assisting with administrative tasks, data entry, and patient scheduling.• Collaborated with team members to maintain smooth clinic operations and deliver high-quality patient care customer service.

Master Of Business Administration - Mba, Business Analytics

Bachelor Of Science, Healthcare Administration

Emphasis in Health Services Organization

Lean Six Sigma Green Belt

Python Programming

Education record