Judy Cotter Email and Phone Number
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Agile, creative, and innovative user experience (UX) design leader who delivers business value by creating compelling customer experiences. Influential thought leader who translates research insights into design direction and drives solutions at the forefront of business and technological trends. Experienced leader of highly productive, creative and collaborative teams.Currently focused on Digital, Innovation and Employee Experiences.
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Service DesignerKone Oct 2021 - PresentDallas-Fort Worth Metroplex -
Service DesignerSpectrum Enterprise Mar 2021 - Oct 2021RemoteService Designer focused on internal and external experiences impacting installation processes, tools and communication. Conducted research, collaboration, facilitation. Shared Service Design expertise and experience with growing Design team and business partners. -
Design Thinker, ConsultantFirecat Studio Jul 2019 - Mar 2021San Antonio, Texas Area -
Design Thinker, ConsultantRedsquared Consulting Jul 2019 - Mar 2021San Antonio, Texas Area -
Design DirectorUsaa Mar 2017 - Jul 2019San Antonio, Texas AreaDesign Director focused on Enterprise and Employee experiences. Developing talent in Design Thinking and Design Leadership. Facilitating company transformation to a design-led organization. -
Experience Design Director - Workplace FlexiblityUsaa Apr 2016 - Mar 2017San Antonio, Texas AreaBringing world-class user experience approaches and methodologies to employee experiences ensuring our internal customers are as well cared for and considered as our external customers. Utilizing a design driven, Human Centered Design approach we are engaging employees in design challenges to co-create solutions that are relevant and responsive. Challenging existing paradigms with diversity of thought to achieve current principles and ideals to better support and nurture today's workforce.
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Director Design Thinking Usaa BankUsaa Sep 2014 - Apr 2016San Antonio TexasUtilizing Human-Centered Design approaches to understand, ideate and design new experiences using the latest technologies in financial services. This unique blend of skills and insight enable us to generate compelling experiences, creating context around the concepts that will heighten and delight user engagement.
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Real Estate Experience Design DirectorUsaa Apr 2013 - Sep 2014San Antonio, Texas AreaResponsible for designing the target state for the end-to-end mortgage experience, set the strategy to deliver that stratgey, then to execute to that strategy. My team delivered compelling member centered designs to provide conisistent information and unify look and feel across all touchpoints to include print, operational documents, system emails, customer service conversation guides, mobile and .com. By looking at the overall customer journey, we were able to focus on key friction points to… Show more Responsible for designing the target state for the end-to-end mortgage experience, set the strategy to deliver that stratgey, then to execute to that strategy. My team delivered compelling member centered designs to provide conisistent information and unify look and feel across all touchpoints to include print, operational documents, system emails, customer service conversation guides, mobile and .com. By looking at the overall customer journey, we were able to focus on key friction points to begin to elevate the experience. Show less
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Lead Experience Design StrategistUsaa Mar 2010 - Apr 2013San AntonioCreated blue-sky strategies for lines of business and enterprise experiences. Utilized User-Centered Design techniques and approaches to successfully create visions for mortgage, health care, customer service desktop, and chat, click to call and co-browse web support. Designed and facilitiated idea generation workshops for key interactions. Developed several facitlitation tools. Partnered in creating Think Differently, an internal Design Thinking class.
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Lead Business AdvisorUsaa Jul 2006 - Mar 2010San AntonioLed various Customer Service Rep experience efforts, provided SME support for technology implementations and other business intitiatives.
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Senior Project ManagerClarke American Oct 1995 - Jul 2006
Judy Cotter Skills
Judy Cotter Education Details
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Anthropology -
Liberal Arts And Sciences/Liberal Studies
Frequently Asked Questions about Judy Cotter
What company does Judy Cotter work for?
Judy Cotter works for Kone
What is Judy Cotter's role at the current company?
Judy Cotter's current role is Design Thinker and Creative Problem Solver.
What is Judy Cotter's email address?
Judy Cotter's email address is ju****@****one.com
What is Judy Cotter's direct phone number?
Judy Cotter's direct phone number is +121063*****
What schools did Judy Cotter attend?
Judy Cotter attended The University Of Texas At Dallas, Southwestern University.
What skills is Judy Cotter known for?
Judy Cotter has skills like Process Improvement, Program Management, Cross Functional Team Leadership, Vendor Management, Business Analysis, Leadership, User Experience, Strategic Planning, Project Management, Business Process Improvement, User Experience Design, User Experience.
Who are Judy Cotter's colleagues?
Judy Cotter's colleagues are Amy Saxour, Shady El-Khawaga, Grewe Ben, Danijela Lenarciak, Manuel Wagner, Scott Estes, Samonik Darko.
Not the Judy Cotter you were looking for?
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2nsuok.edu, nsuok.edu -
3iequip.org, equips.com, equips.com -
Judy Cotter
Northbrook, Il1aol.com -
3forteone.com, comcast.net, srblarchitects.com2 +184729XXXXX
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