Bringing a technical background along with a passion for customer success to manage a team of highly motivated engineers to advise and guide customers.

- Work within the customer success organization bringing technical depth to the team supporting customers while developing and training other resources. - Identified product feature gaps and worked with product and development teams to implement those features.- Started the east coast office in RTP for Qumulo bringing onboard technical resources to cover the growing customer base. - Specialized in handling high priority and highly visible issues, troubleshooting and debugging customer environments as well as isolating issues in our product rapidly to ensure customer success.- Fostered team communication through Covid to continue to provide excellent customer support and satisfaction.

- Coach and Subject Matter Expert of Windows Protocol team supporting SMB environments developing team members technical experience.- Work with engineering teams driving customer issues to product enhancements.

- Provide excellent customer experience while supporting Netapp storage in Microsoft Exchange and SQL environments utilizing FCP and iSCSI.- Guide customers to setup and implement disaster recovery, SAN environments.- Identify performance problems in configuration or customer environments causing bottlenecks to operations.- Work with product development teams to provide issue resolution and next generation application guidance.

- Implemented immediate need Microsoft SMS environment for software audit and software rollout requirements.- Work with networking team for identifying security threats and means to mitigate concerns for entire nationwide network.- Handle disaster recovery needs for Microsoft Exchange and Microsoft SQL deployments.