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Jules Mcdonald Email & Phone Number

Technical Support @ Intercom. MA in UX & IxD at Intercom
Location: Dublin, County Dublin, Ireland 6 work roles 3 schools
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Current company
Intercom
Role
Technical Support @ Intercom. MA in UX & IxD
Location
Dublin, County Dublin, Ireland
Company size
948 employees

Who is Jules Mcdonald? Overview

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Quick answer

Jules Mcdonald is listed as Technical Support @ Intercom. MA in UX & IxD at Intercom, a company with 948 employees, based in Dublin, County Dublin, Ireland. AeroLeads shows a matched LinkedIn profile for Jules Mcdonald.

Jules Mcdonald previously worked as Customer Support Specialist at Intercom and Technical Support Specialist (Associate) at Intercom. Jules Mcdonald holds Master Of Arts - Ma, User Experience And Interaction Design, First Class Honours from Technological University Dublin.

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Intercom

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Profile bio

About Jules Mcdonald

MA in UX and Interaction Design, TUD (First Class Honours) 🚀Curious to understand how we interact with products and services 🤘…. using empathy to help solve customer problems with a human-centred approach 🫂Currently, bringing this all together for our customers at Intercom 💙 …. driven to deliver them a memorable customer experience. In my spare time, I captain our adult camogie team at St.Finians GAA Club, which I am super passionate about 💥 I also coach our u14’s camogie team, which is a lot of fun and rewarding. Also big into cycling, photography and long walks with my dogs 🐶

Listed skills include Photoshop, Visual Displays, Microsoft Office, Web Design, and 13 others.

Current workplace

Jules Mcdonald's current company

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Intercom
Intercom
Technical Support @ Intercom. MA in UX & IxD
san francisco, california, united states
Website
intercom.io
Employees
948
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6 roles

Jules Mcdonald work experience

A career timeline built from the work history available for this profile.

Customer Support Specialist

Current
Intercom

Dublin, County Dublin, Ireland

Oct 2023 - Present

Technical Support Specialist (Associate)

Current
Intercom

Dublin, County Dublin, Ireland

Oct 2023 - Present

Customer Support Specialist

Glofox

County Dublin, Ireland

Technical escalationsIn-depth knowledge of product features and functionsParticipating in and contributing to ideation sessions, user story mapping and design crit sessionsBuilding clear and concise product knowledge base materialParticipating in a mentor program with the Product Team

Sep 2020 - Sep 2023

Customer Operations (Product Specialist)

Free Now (Formerly Mytaxi)

County Dublin, Ireland

Technical escalationsCollating user feedback to identify problem areas (online reviews, NPS surveys, engaging with the drivers, engaging with all customer-facing teams)Assisting in the launching of new product features to the Irish market (feature configuration, testing and QA, reporting feedback, bug management)Analysing driver performance through KPIs.

Nov 2016 - Dec 2019

Lead Visual Merchandiser

Forever 21

Jervis Street Shopping Centre

Mannequin styling and window displays Floor and wall display planning

Nov 2013 - Jul 2015

Intern

Language

Great Strand Street, Dublin 1

Contributing to various client projects Concept design and development Concept pitching Clients - Barnardos, IT Blanchardstown, Mandate, Safefood, Drink Aware, Londis

Jan 2012 - Sep 2012
Team & coworkers

Colleagues at Intercom

Other employees you can reach at intercom.io. View company contacts for 948 employees →

JR Jess Rossoni Jess Rossoni Colleague at Intercom San Francisco, California, United States, United States View → JR Jonny Rawat Jonny Rawat Colleague at Intercom Greater Brighton And Hove Area, United Kingdom View → VT Vinícius Teixeira Vinícius Teixeira Colleague at Intercom São Paulo, São Paulo, Brazil, Brazil View → DB Dennys Blanco Dennys Blanco Colleague at Intercom Municipio Gómez, Nueva Esparta State, Venezuela, Venezuela, Bolivarian Republic Of View → MN Mathew Nwamaka Mathew Nwamaka Colleague at Intercom Nigeria, Nigeria View → PB Pratik Bothra Pratik Bothra Colleague at Intercom London, England, United Kingdom, United Kingdom View → JP Javier Perez Javier Perez Colleague at Intercom Greater Madrid Metropolitan Area, Spain View → GG Gladys Gense Gladys Gense Colleague at Intercom Antheuil-Portes, Hauts-de-France, France, France View → MC Moussa Compaoré Moussa Compaoré Colleague at Intercom Ouagadougou, Centre, Burkina Faso, Burkina Faso View → AO Akinmola Omotolani Akinmola Omotolani Colleague at Intercom Nigeria, Nigeria View →
3 education records

Jules Mcdonald education

Ba Hons, Creative Digital Media

Institute Of Technology Blanchardstown

Activities and Societies: GAA (Football & camogie) Photography UnionGraphic design(Illustrator, InDesign) Photography(Photoshop) Video.

Fetac Level 5, Art & Design

Liberties College

Mixed media

FAQ

Frequently asked questions about Jules Mcdonald

Quick answers generated from the profile data available on this page.

What company does Jules Mcdonald work for?

Jules Mcdonald works for Intercom.

What is Jules Mcdonald's role at Intercom?

Jules Mcdonald is listed as Technical Support @ Intercom. MA in UX & IxD at Intercom.

Where is Jules Mcdonald based?

Jules Mcdonald is based in Dublin, County Dublin, Ireland while working with Intercom.

What companies has Jules Mcdonald worked for?

Jules Mcdonald has worked for Intercom, Glofox, Free Now (Formerly Mytaxi), Forever 21, and Language.

Who are Jules Mcdonald's colleagues at Intercom?

Jules Mcdonald's colleagues at Intercom include Jess Rossoni, Jonny Rawat, Vinícius Teixeira, Dennys Blanco, and Mathew Nwamaka.

How can I contact Jules Mcdonald?

You can use AeroLeads to view verified contact signals for Jules Mcdonald at Intercom, including work email, phone, and LinkedIn data when available.

What schools did Jules Mcdonald attend?

Jules Mcdonald holds Master Of Arts - Ma, User Experience And Interaction Design, First Class Honours from Technological University Dublin.

What skills is Jules Mcdonald known for?

Jules Mcdonald is listed with skills including Photoshop, Visual Displays, Microsoft Office, Web Design, Visual Merchandising, Visual Design, Social Media, and Logo Design.

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