Customer Support Specialist
Current
Oct 2023 - Present
AeroLeads people directory · profile
Jules Mcdonald Email & Phone Number
Customer Support Specialist
at
Intercom
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Customer Support Specialist
Location
Dublin, County Dublin, Ireland
Company size
Who is Jules Mcdonald? Overview
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Quick answer
Jules Mcdonald is listed as Customer Support Specialist at Intercom, a with 948 employees, based in Dublin, County Dublin, Ireland. AeroLeads shows a matched LinkedIn profile for Jules Mcdonald.
Jules Mcdonald previously worked as Technical Support Specialist (Associate) at Intercom and Customer Support Specialist at Glofox. Jules Mcdonald holds Master Of Arts - Ma, User Experience And Interaction Design, First Class Honours from Technological University Dublin.
Company email context
Email format at Intercom
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Intercom
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Profile bio
About Jules Mcdonald
MA in UX and Interaction Design, TUD (First Class Honours) 🚀Curious to understand how we interact with products and services 🤘…. using empathy to help solve customer problems with a human-centred approach 🫂Currently, bringing this all together for our customers at Intercom 💙 …. driven to deliver them a memorable customer experience. In my spare time, I captain our adult camogie team at St.Finians GAA Club, which I am super passionate about 💥 I also coach our u14’s camogie team, which is a lot of fun and rewarding. Also big into cycling, photography and long walks with my dogs 🐶
Listed skills include Photoshop, Visual Displays, Microsoft Office, Web Design, and 13 others.
Current workplace
Jules Mcdonald's current company
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Intercom
6 roles
Jules Mcdonald work experience
A career timeline built from the work history available for this profile.
Technical Support Specialist (Associate)
Customer Support Specialist
Technical escalationsIn-depth knowledge of product features and functionsParticipating in and contributing to ideation sessions, user story mapping and design crit sessionsBuilding clear and concise product knowledge base materialParticipating in a mentor program with the Product Team
Sep 2020 - Sep 2023
Customer Operations (Product Specialist)
Technical escalationsCollating user feedback to identify problem areas (online reviews, NPS surveys, engaging with the drivers, engaging with all customer-facing teams)Assisting in the launching of new product features to the Irish market (feature configuration, testing and QA, reporting feedback, bug management)Analysing driver performance through KPIs, including monitoring new feature adoption rates and performance, and implementing changes to improve relevant KPIsFacilitating UX research sessions including user interviews, focus groups, and prototype testingCollaborating with product marketing to create customer commsBuilding business cases for product improvements in the Irish market, including internal tooling products
Nov 2016 - Dec 2019
Lead Visual Merchandiser
Mannequin styling and window displays Floor and wall display planning
Nov 2013 - Jul 2015
Intern
Language
Contributing to various client projects Concept design and development Concept pitching Clients - Barnardos, IT Blanchardstown, Mandate, Safefood, Drink Aware, Londis
Jan 2012 - Sep 2012
Team & coworkers
Colleagues at Intercom
Other employees you can reach at intercom.io. View company contacts for 948 employees →
MD
Matt D.
Colleague at IntercomDublin, County Dublin, Ireland
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JS
Jacopo Scrinzi
Colleague at IntercomChicago, Illinois, United States
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EM
Evan Mcdonagh
Colleague at IntercomDublin, County Dublin, Ireland
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NW
N W.
Colleague at IntercomWicklow, County Wicklow, Ireland
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FL
Francisca Lorenzen
Colleague at IntercomSydney, New South Wales, Australia
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CW
Colin Walsh
Colleague at IntercomDublin, County Dublin, Ireland
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JE
Julio Enrique Cuevas Rivas
Colleague at IntercomBogota, D.C., Capital District, Colombia
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EF
Erin Fairclough Bechtle☁
Colleague at IntercomWilmette, Illinois, United States
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CC
Catherine Chen
Colleague at IntercomLondon Area, United Kingdom
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AC
Alfredo Carbajal
Colleague at IntercomHeróica Puebla De Zaragoza, Puebla, Mexico
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Matt D.
Colleague at IntercomDublin, County Dublin, Ireland
View →
JS
Jacopo Scrinzi
Colleague at IntercomChicago, Illinois, United States
View →
EM
Evan Mcdonagh
Colleague at IntercomDublin, County Dublin, Ireland
View →
NW
N W.
Colleague at IntercomWicklow, County Wicklow, Ireland
View →
FL
Francisca Lorenzen
Colleague at IntercomSydney, New South Wales, Australia
View →
CW
Colin Walsh
Colleague at IntercomDublin, County Dublin, Ireland
View →
JE
Julio Enrique Cuevas Rivas
Colleague at IntercomBogota, D.C., Capital District, Colombia
View →
EF
Erin Fairclough Bechtle☁
Colleague at IntercomWilmette, Illinois, United States
View →
CC
Catherine Chen
Colleague at IntercomLondon Area, United Kingdom
View →
AC
Alfredo Carbajal
Colleague at IntercomHeróica Puebla De Zaragoza, Puebla, Mexico
View →
3 education records
Jules Mcdonald education
Master Of Arts - Ma, User Experience And Interaction Design, First Class Honours
Ba Hons, Creative Digital Media
Fetac Level 5, Art & Design
Liberties College
FAQ
Frequently asked questions about Jules Mcdonald
Quick answers generated from the profile data available on this page.
What company does Jules Mcdonald work for?
Jules Mcdonald works for Intercom.
What is Jules Mcdonald's role at Intercom?
Jules Mcdonald is listed as Customer Support Specialist at Intercom.
Where is Jules Mcdonald based?
Jules Mcdonald is based in Dublin, County Dublin, Ireland while working with Intercom.
What companies has Jules Mcdonald worked for?
Jules Mcdonald has worked for Intercom, Glofox, Free Now (Formerly Mytaxi), Forever 21, and Language.
Who are Jules Mcdonald's colleagues at Intercom?
Jules Mcdonald's colleagues at Intercom include Matt D., Jacopo Scrinzi, Evan Mcdonagh, N W., and Francisca Lorenzen.
How can I contact Jules Mcdonald?
You can use AeroLeads to view verified contact signals for Jules Mcdonald at Intercom, including work email, phone, and LinkedIn data when available.
What schools did Jules Mcdonald attend?
Jules Mcdonald holds Master Of Arts - Ma, User Experience And Interaction Design, First Class Honours from Technological University Dublin.
What skills is Jules Mcdonald known for?
Jules Mcdonald is listed with skills including Photoshop, Visual Displays, Microsoft Office, Web Design, Visual Merchandising, Visual Design, Social Media, and Logo Design.
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