Julia Galvan Email & Phone Number

Houston, Texas, Us

•Managed business unit pricing escalations on a deal-by-deal basis•Analyzed competitive pricing and profitability dynamics for all large volume sales opportunities•Provided special pricing support, including deal consulting, solution development, and approval•Collaborated with Field Sales, Service, Marketing, Finance, and Operations staff in order to ensure completeness and consistency of proposals•Produced moderately to highly complex deliverables, analyses, and reports using business applications, making recommendations, and/or decisions on common issues

Houston, Texas, Us

*Placed Top 3 in Capstone presentation during EG ISR Quickstart Onboarding Program*Managed 60 Enterprise accounts via direct communication, resellers, specialists, and engineers*Supported four Enterprise Account Manager’s and collaborated to solve customer challenges byproviding competitive quotes for complete IT solutions*Exceeded quota in FY17Q4, FY18Q1, and FY18Q2

Milwaukee, Wi, Us

Provided exceptional customer service while answering 50 – 100 inbound phone calls per shift, working with customers and their individual needs. Handled basic customer service inquiries and escalated as needed. Displayed a strong knowledge of ticket promotions and clearly communicated all related ticket products and Miller Park information. Applied strong techniques and strategies to up-sell and cross sell on all inbound phone calls by recognizing opportunities.

Milwaukee, Wisconsin, Us

Provided support to the Group Sales and Ticket Sales Departments. Assisted with organization of various group outings and specialty fan experiences on game nights. Helped at various events including outings at the Training Center and other off-site locations.

Milwaukee, Wisconsin, Us

Participated in all-day sales workshop led by top leadership of Milwaukee Bucks. Concluded with calling clients to apply new up-selling techniques and strategies learned.

Bachelor’S Degree, Marketing

Associate Of Arts (A.A.)