Julia Pendagast Email & Phone Number

Guilford, Connecticut, United States

First point of contact for client inquiries and requests for assigned customer base. Handles invoice validation / alerts, confirming new inventory, reviewing variances for customers invoice set on a recurring basis. Utilizes 3rd party & partner outputs to optimize client deliverables. Manages and performs client specific tasks as required by scope of contract. Delivers exports and other standardized reporting and deliverables, i.e. accruals. Enters, tracks, and escalates disputes with carriers and follows customer MACD's to completion.

Responsible for processing, auditing, and creating AP Files for clients. Maintaining customer inventory, invoices, and complex allocations. Interfacing with carriers for disputes and issue tracking. Creating monthly reports and one off requests.

Shelton, Connecticut, United States

Interface with clients to implement and maintain inventory by managing a team of internal analysts to produce and load inventory build files. I also act as interdepartmental liaison, fostering working relationships with supporting teams and balancing competing priorities in a time-sensitive setting.

Sandy Hook, Ct

In addition to Inventory Analyst role, I coordinated service requests and delegated workload to the entire inventory department, and ran monthly key performance indicator (KPI) reports for the Inventory Department to track services requests and update metrics. As a Senior Analyst I also managed and delivered training plans to new hires, and worked symbiotically with management to complete statement of work (SOW) reviews and business rule documentation.

United States

Mapped, built, and maintained customer inventory using resources such as billing feeds, customer-provided data, and carrier portals. I updated account information such as users, locations, cost code hierarchies, and service classification from vendor portals or MACD files. Foundation ITIL Certified (2015)

Moore Library, Rider University

Consulted and collaborated with subject matter experts to develop storyboards to design and develop instructional tutorials, primarily with Adobe Captivate and Camtasia Studios software. I also founded, filmed, edited, produced, and featured in award winning “The Rider Libraries Minute,” a series of promotional videos for Library Services demonstrating Rider’s library functions and services.

Bachelor’S Degree, Political Science And Government

I majored in Political Science and Global Studies at Rider University.

Study Abroad, Political Science And Government

High School Diploma, High School