Julia Darcy, Phr, Shrm-Cp Email & Phone Number

Identifies training needs and process gaps within CXT. Enhances employee understanding of existing system functionality to drive system expertise. • Gains understanding of new product roadmaps, evaluates roadmap for client impact and impact to Flex Forward processes; develops/maintains relationships with product owners to monitor roadmap changes and impacts.Ensures solid and effective communication plan and strategy for employee and client absorption of changes/updates. Creates and leads project work to significantly improve client experience.

Drove new service model in improving the quality of the client experience in Flex migration in 3 months: resulting in 50-point year over year improvement in NPS. Lead team of eight to service and support client needs. Primary contact for clients during the migration process to communicate and coordinate migration steps, resolve issues, and ensure expectations and deadlines met. Managed changes in project scope, identified potential risks, and devised contingency plans to ensure client needs were met.

Proactively counseled and educated clients in all facets of human resource management. Presented and facilitated training to groups of varying sizes. Customized training delivery and content to the needs of the audience.Engaged in project management to ensure client’s timeline is achieved for completing projects such as an employee handbook and total compensation statements. Coordinated meetings with internal partners and clients to facilitate resolution to client issues; monitored agreed upon action plan while managing expectations. Built and maintained effective relationships with key internal and external partners.

Rochester, New York Area

Acted as an HR resource and consultant to a client base consisting mainly of small to mid-size businesses. Educated clients about the employment laws on a federal and state level which impacted their operations.(FLSA, ADA, FMLA etc,) Counseled on employee relations issues (i.e. hiring, performance management, and termination) and advised on HR best practices.

Rochester, New York Area

Worked with business owners nationally to create legally-sound handbooks that were in compliance with state and federal regulations.Created customized policies and procedures to meet the company’s needs.

Supported Direct Deposit, Readychex, and Check Signing payroll operations using internal HRIS system.Researched and resolved product and service issues for internal partners, field offices, clients, and affiliate banks to ensure timely and accurate payrolls.

M.S., Human Resource Development / Organizational Learning

Organizational Learning/Culture Teambuilding Implementation and Design of OD Leadership and Strategic Management Performance management.

Business/Managerial Economics

Education record

Education record

Education record

Education record

Bachelor'S Degree, Econo