Provided strategic leadership to drive revenue cycle operations for 52 multispecialty, multi-provider accounts across the US in a B2B SaaS environment, with a focus on customer satisfaction and retention. ✅ Enabled a 35% reduction in customer churn and improved renewal rates by analyzing customer data to identify patterns and trends. ✅ Managed key client interactions with a focus on expansion opportunities within accounts, including conducting deep-dive account reviews with… Show more Provided strategic leadership to drive revenue cycle operations for 52 multispecialty, multi-provider accounts across the US in a B2B SaaS environment, with a focus on customer satisfaction and retention. ✅ Enabled a 35% reduction in customer churn and improved renewal rates by analyzing customer data to identify patterns and trends. ✅ Managed key client interactions with a focus on expansion opportunities within accounts, including conducting deep-dive account reviews with clients and sales teams; resulting in a 20% increase in sales opportunities. ✅ Trained and mentored a high-performance AR team of 30 associates to achieve performance targets while continuously monitoring industry trends and regulatory strategies. Show less

Steered development of the project to identify areas of improvement and make adjustments to track revenue cycle performance, including relating client feedback to the team to enhance products and services. ✅ Oversaw client journey touchpoints to bring new ideas, process improvement suggestions, and feedback to internal stakeholders and continually updated EMR/EHR medical records systems. ✅ Developed and executed scalable applications for data extraction and analysis. ✅… Show more Steered development of the project to identify areas of improvement and make adjustments to track revenue cycle performance, including relating client feedback to the team to enhance products and services. ✅ Oversaw client journey touchpoints to bring new ideas, process improvement suggestions, and feedback to internal stakeholders and continually updated EMR/EHR medical records systems. ✅ Developed and executed scalable applications for data extraction and analysis. ✅ Provided detailed project status updates and actionable client feedback to key stakeholders and executive management. Show less

Managed customer order detail changes in project management and ERP systems, including coordinating project planning and execution with team members and team leads. ✅ Liaised between all functions for the entire life of the order while managing order intake to invoice creation; resolving sales order processing issues through material delivery. ✅ Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts.

✅ Provided support to plan participants for their employee benefit program, which included pension, 401-K, and HRA retirement plans✅ Maintained sensitive information with strict confidentiality and modeled ethics, professionalism and service orientation in claim participant interactions.✅ Assisted with plan participant benefits inquiries and routinely handled complex questions and resolutions while educating each participant on available options✅ Maintained… Show more ✅ Provided support to plan participants for their employee benefit program, which included pension, 401-K, and HRA retirement plans✅ Maintained sensitive information with strict confidentiality and modeled ethics, professionalism and service orientation in claim participant interactions.✅ Assisted with plan participant benefits inquiries and routinely handled complex questions and resolutions while educating each participant on available options✅ Maintained compliance with governmental guidelines, applicable laws and regulations and proposed actions with accurate calculations for the start of the participants retirement benefits Show less

Facilitated launch of pro forma for an Intensive Cardiac Rehabilitation initiative for patients in over 24 acute care U.S. hospitals.✅ Attended and participated in variety of meetings and committees and presented research to the VP of Marketing and Communications, President and VP.✅ Employed specialized procedural knowledge and equipment to test and document patient cardiac activity.✅ Analyzed problems and worked with teams to develop solutions. ✅… Show more Facilitated launch of pro forma for an Intensive Cardiac Rehabilitation initiative for patients in over 24 acute care U.S. hospitals.✅ Attended and participated in variety of meetings and committees and presented research to the VP of Marketing and Communications, President and VP.✅ Employed specialized procedural knowledge and equipment to test and document patient cardiac activity.✅ Analyzed problems and worked with teams to develop solutions. ✅ Participated in workshops and presentations related to projects to gain knowledge.✅ Completed research, compiled data, updated spreadsheets, and produced timely reports.✅ Prepared project presentations and reports to assist senior staff.✅ Explored new technologies and approaches to streamline processes.✅ Collaborated with senior management on new initiatives to buildconfidence.✅ Facilitated successful completion of projects from concept to launch Show less

Prepared and presented power point decks for presentation.✅ Performed contract compliance, quarterly metrics, ERP’s local distribution center characteristics and financial position, and customer service statistics.

Collaborated with managers to strategically and consultative identify and formulate plans to fill new roles and recruiting needs. ✅ Administered sourcing, screening, interviewing, hiring, and closing for multiple jobs and evaluated potential candidates for core values, culture fit, skill level, experience, and knowledge.

Provide remote and onsite technology support to BNY Mellon end-users✅ Technology-related activities and initiatives including daily BAU (hardware/software), Video Conferencing and smart-hands with Infrastructure in a fast-paced, highly demanding financial services environment.✅ Provide guidance, assistance, coordination and follow-up on Technology problems, ensuring proper ticket logging, tracking and resolution.✅ Engage with vendors for support and assistance of… Show more Provide remote and onsite technology support to BNY Mellon end-users✅ Technology-related activities and initiatives including daily BAU (hardware/software), Video Conferencing and smart-hands with Infrastructure in a fast-paced, highly demanding financial services environment.✅ Provide guidance, assistance, coordination and follow-up on Technology problems, ensuring proper ticket logging, tracking and resolution.✅ Engage with vendors for support and assistance of production applications. Show less