Julia Hienzsch Email & Phone Number

Brussels, BE

Brussels Region, Belgium

- Manage two teams (Customer Success Coordinators and Resourcing team) and act as a team lead for five individuals.- Overlooking and supporting the team of three Customer Success Coordinators ensuring excellent project data management, digital product administration, logistics management, evaluation and roster management and supporting the overall health.

Brussels, Brussels Region, Belgium

- Managed two teams (Customer Success Coordinators and Customer Program Managers) and acted as a team lead for up to ten individuals.- Enhanced team performance and reduced workload of the coordinator team by 10% by automation of their logistic processes.- By creating a detailed onboarding plan and involve team members from day 1, I reduced time to.

Brüssel Und Umgebung, Belgien

• Management of the European head office during the absence of the European Managing Director/ Global COO who is in the US headquarters – 1-2 weeks a month
• Direct report to Operations team, internal and external consultants and financial coordinator
• Responsible for tracking and achieving KPI’s around resource utilization, profitability and Net Promoter Score.
• Overlooking accounts payable, account receivable and payroll for SPI Europe
• In charge of Performance Evaluations of the team
• Review and implementation of Personal Development Plans

Brüssel Und Umgebung, Belgien

I allocate resources appropriately and lead the team that tackles all activities for the effective organisation of workshops, including LMS portal provisioning, material management, and customer satisfaction analysis. I coordinate ongoing learning and reinforcement activities, support instructors and partners in the EMEA Region, and maintain close client.

My responsibilities revolved around following up projects to ensure that all tasks are completed and logistics organized with the goal of effectively implementing roll outs while guaranteeing customer success. Main tasks included: allocation of resources, coordinating logistics for events, monitoring and improving workshop quality and internal processes.

• 382 Zimmer, Housekeeping Abteilung mit 70 Vollzeit Angestellten und zwei Fremdfirmen
• Verantwortlich für das Entwerfen der Einarbeitungspläne für alle neuen Vollzeit Mitarbeiter, Auszubildenden und Praktikanten der Housekeeping Abteilung.
• Prüfen des Weiterbildungsbedarfs in der Housekeeping Abteilung zu jeder Zeit.
• Dokumentation aller Schulungen & Training Sessions und Instandhaltung der Trainingsmatrix.
• Erstellen von Policies & Procedures (Regelungen & Verfahren) und Präsentationen für Schulungen
• Enge Zusammenarbeit mit allen Abteilungsleitern im Bezug auf die Weiterentwicklung der Mitarbeiter.

• Schriftliche und Mündliche Korrespondenz mit Gästen & Zulieferern in Englisch, Französisch und Deutsch (Bürohausdame).
• Terminkoordination mit Zulieferern und Handwerkern
• Bestellung der Amenities für 382 Zimmer und Durchführung der monatlichen Inventur.
• Tägliche Abrechnung der Fremdfirmen.

Bachelor Business Administration, Hospitality Management

Abitur

Aachen Burtscheid; Secondary school: university entrance level Graduated in 2004

Education record

Exchange Year in Portland,Oregon USA