Juliana Jovanoski Email & Phone Number

Chicago, Illinois, United States

Project Management Maintain project controls that accurately reflect completed work against projects plans, schedules and budgets, and ensure client involvement at appropriate milestones.• Conducted full business process review of Biological Sciences Division (BSD) capital construction program and implemented ebuilder PMIS including cost management, procurement, structured workflow processes, document storage, reporting and schedule management.• Unit Lead in Financial System… Show more Project Management Maintain project controls that accurately reflect completed work against projects plans, schedules and budgets, and ensure client involvement at appropriate milestones.• Conducted full business process review of Biological Sciences Division (BSD) capital construction program and implemented ebuilder PMIS including cost management, procurement, structured workflow processes, document storage, reporting and schedule management.• Unit Lead in Financial System Transformation project (Oracle), that including assessing and documenting current state integrations and use cases, selecting vendor/product, designing/documenting and testing future state including systems integrations and product functionality• Coordinating implementation of EZMax Mobile for Operations group as extension of Maximo CMMS to optimize execution of asset management, monitoring and preventive maintenance.• Managed development of Sustainability Data Warehouse, including design, historical energy data imports, creation of tableau dashboards for annual and historical reporting.Process Enhancements: Design, develop, and implement short- and long-term solutions for information technology needs through new and existing applications.• Tableau implementation for Facilities Services units, including creation of various dashboards for reporting of Operations KPIs, Energy usage, Space usage, Service Now metrics, • EBuilder enhancements –creation and updates workflows, as well as numerous project templates, schedule templates, bidding templates and reports/dashboards as defined by various business units• Implementation of hoteling module in Archibus to manage space use with reservations to comply with safety protocols for social distancing. • Serve on IT Governance committee, providing input to the strategic direction of business applications, directly influencing the direction in new and existing products and systems as well as upcoming integration efforts for current systems. Show less

Project Management: * Reengineered customer service request (CSR) process and reduced CSR processing time by 50% while achieving cost savings of over $85,000 annually. * Managed automation of payroll timesheets via FaxPress (fax to email solution) resulting in 48% reduction in processing time.* Reformed Hardware Purchase process ascertaining users are taking advantage of preferred pricing (resulting in 30-50% cost savings), decreased buy to use turnaround time (~50% reduction in… Show more Project Management: * Reengineered customer service request (CSR) process and reduced CSR processing time by 50% while achieving cost savings of over $85,000 annually. * Managed automation of payroll timesheets via FaxPress (fax to email solution) resulting in 48% reduction in processing time.* Reformed Hardware Purchase process ascertaining users are taking advantage of preferred pricing (resulting in 30-50% cost savings), decreased buy to use turnaround time (~50% reduction in processing time), while reducing overall number of PRs (64% reduction in number of PRs). * Coordinated transition from Smartpass VPN to F5 VPN solution for RAIL partners requiring access to Amtrak System.Process Enhancements: * Developed laptop loaner pilot program that reduced user downtime by up to 80% for Amtrak laptop users.* Designed and implemented ‘Status Update’ process enhancement decreasing the number of problem ticket escalations by 27%.* Designed and implemented ‘Feedback’ function within the incident module resulting in a 67% reduction in incorrect ticket routing.Application Support:* Resolved 97% of all user problems with 24 hours for DOS based voicemail system and FaxPress (fax to email solution).* User Administration - Developed departmental user templates resulting in a 70% reduction if on boarding time for employees.* Customer Service - Managed over 2,500 customer service requests annually diverse national user base for wide range of technical services including telephony, network, hardware, application, etc. Reporting:* Produced weekly and ad-hoc Crystal reports, including twice weekly incident report resulting in a 35% increase in number of tickets closed on a weekly basis by technical teams. Show less

* Maintained database of appraisal property data, including reports, exhibits, comparables and client data.* Managed appraisal report production process, from bid proposals to final report using proprietary software application (Dark Phoenix 4.0).* Onsite help desk coordinator, application support (proprietary) logged problems requests, user administration, assisted IT consultant with backups, installs, etc. as needed.* Performed statistical analysis, prepared various weekly client… Show more * Maintained database of appraisal property data, including reports, exhibits, comparables and client data.* Managed appraisal report production process, from bid proposals to final report using proprietary software application (Dark Phoenix 4.0).* Onsite help desk coordinator, application support (proprietary) logged problems requests, user administration, assisted IT consultant with backups, installs, etc. as needed.* Performed statistical analysis, prepared various weekly client reports and correspondence regarding project progress in MS Access and MS Excel.* Maintained documentation and wrote procedural guide for proprietary software. Show less

* Provided customer support including technical, troubleshooting, installing hardware/software and network configuration.* Coded, tested and debugged MEI motion control boards.* Created documentation and help files for Soft Logic drivers.* Maintained company Web site.

* Maintained NFA’s nationwide roster of arbitrators by recruiting, training and evaluating candidates.* Maintained NFA’s database of arbitrator information, conducted queries to aid in selection process. * Assisted in design, implementation, training of Legal Edge software package.* Reviewed futures cases and prepared parties and arbitrators with all correspondence regarding hearing proceedings.

Bachelor Of Science, Public Management, Minor: Economics

Activities and Societies: Washington Leadership Program Fall 1996, National Academy of Public Administraiton Intern, Fall 1996

Education record