Julie Maitha Email & Phone Number

Nairobi, Kenya

• Receive incoming calls,provide solutions and responses to enquiries and complaints from recipients.
• Raise and escalate any sensitive cases
• Capture information accurately in the database
• Process improvement by proposing new ideas based on feedback
• Conduct telephone surveys
• Collect,confirm and capture any new information

Nairobi, Kenya

• Contact potential or existing customers to inform them about the products or services.
• Answer questions about products or the company.
• Ask questions to understand customer requirements and close sales.
• Lead prospects to the branches when needed.
• Enter and update customer information in the database.
• Handle grievances to preserve the company’s reputation

Kenya

· Build sustainable relationships and trust with customer accounts through open and interactive communication.· Provide accurate valid and complete information by using the right methods/tools.· Meet personal/customer service team sales targets and call handling quotas.· Handle customer complaints, provide appropriate solutions and alternatives within the.

Kenya

· Engaging with personal banking customers and enhancing the customer relationship.· During customer interactions, identify the most appropriate banking channel for the customer’s requirement.· Ensure accurate capture, updates or amendments of customer information.· Linkage and issuing of ATM cards.· 5. Maintaining and expanding relationship with existing.