Julie Page Email and Phone Number

Accomplished leader and successful IT service management executive with over 25+ years in both consulting and internal director-roles, managing multi-million dollar programs, with the last 15 years focused on large transformation initiatives.Highly motivated, goal-oriented professional; a decision-maker skilled in presenting new ideas to promote transformation.BMC AWARDS2021 - Hawaii 100% Club2020 - Vegas Peer Recognition 2019 - CEO Circle ACHIEVEMENT HIGHLIGHTS BMC Customer Zero ChatBot Botiquette, Persona Conversational Designer and Strategic Program Business Lead, recently deployed first release of a bot aimed at supporting IT related services. Additional scope in flight.Global BMC Digital Workplace-Self Service Deployment (Automotive) LED large program to deploy Self Service.Service Portfolio Management Lead (Entertainment Industry) - Conducted workshops with CIO delegates to define business services, designed ServiceNow business services & processes, in 7 months, deployed solution in a pilot phase with 3 CIO sponsorsTransformation Program Lead (Major Global Food and Confection Client) - Executed 3 month strategy to justify a global implementation of ServiceNow with processesTransformation Program Lead (at 2 Major Healthcare Clients) - Reduced IT server provisioning by more than 50%, achieved Hi-Trust compliance audit by leveraging new CMDB features supporting IT infrastructureIT Director (Technology Industry) - Led and delivered on a global strategy to deploy ITIL governance, technology and processes, reduced impacts of major changes and outages by 40% while reducing overall incidentsOffice of the CIO (Manufacturing Industry) - Increased customer satisfaction by 45% by implementing ITIL Service Desk improvements, Reduced IT provisioning; from 10 days to 48 hours, eliminated all SOX compliance issues through improved IT processes and automation, created and deployed IT Recovery Plan after a major data center outageSenior Consultant (Consulting Firm) - Helped establish EMC Consulting practice, grew practice from a 7 person staff to 100+ consulting team before outsourcing practice to Accenture, delivered and grew revenues by delivering at Kaiser Permanente, Level 3, Disney, and more…SERVICE MANAGEMENT RELATED TECHNOLOGYBMC Helix, Chatbot, ITSM Service Now, Apptio, HP ITSM, BMC Remedy, CA Service ManagementIT4ITITIL