Julie Patrick Email & Phone Number

Greenville, South Carolina, United States

Directed the team and initiatives for customer, partner, and employee enablement while leading end-to-end responsibilities related to Customer Experience.◆ Managed the LMS for various stakeholders while working with revenue-focused departments to organize specialized training sessions on new product and service offerings.◆ Created and delivered weekly enablement courses tailored to internal teams, fostering continuous growth and proficiency.

Greenville, South Carolina, United States

Spearheaded the launch of the first department aimed at reducing silos and enhancing customer adoption and retention via the establishment of a top-tier customer experience.◆ Introduced a structured First Year Experience program for new clients, improving cross-departmental transition, enhancing onboarding processes, initiating a CSAT initiative, and establishing regular touchpoints.◆ Established customer progression tracking using customer success software, implementing strategic journeys, ensuring the timely provision of relevant resources, and coordinating impactful touchpoints.

Greenville, South Carolina Area

Oversaw 15 people who managed all new customers, their contracts, and provided support. Install software and train clients accordingly. Executed marketing initiatives and performance evaluations. Recommended improved or alternative technologies to enhance business operations. Hired new and cultivate existing employees to specialize in software service.◆ Expanded company’s product offerings by identifying an unfulfilled need and creating the marketing services program for clients; developed and trained staff to meet the clients’ growing demands.◆ Generated revenue by creating the program and securing contracts up to $40K annually. ◆ Improved workflow and efficiencies by identifying key training and certification programs for employees.

Greenville, South Carolina Area

Spearheaded an initiative to transform team from front-end customer support to expert-level software consultants.◆ Generated revenue by successfully implementing consulting services.◆ Motivated 80% of the team to get certified in at least one Dynamics area within 8 months.◆ Instituted training programs. ◆ Overhauled office climate and culture. ◆ Implemented process improvements to accommodate new roles. ◆ Developed customer satisfaction surveys. ◆ Introduced scheduling software and created a fluid system to manage escalations.

◆ Managed a portfolio of 150 customers. ◆ Delivered 97% customer satisfaction rating by providing detailed support and clear communication.◆ Resolved 96% of all tickets within two weeks, minimizing customer escalations by coordinating with technical support, sales and solution engineers.◆ Resolved client issues with software products. ◆ Coached and developed team to deliver exemplary customer service. ◆ Trained staff on software and MS Dynamics.◆ Selected by higher management to attend AKKR Leadership Development Summit.

Greenville, Sc

◆ Trained customers on marketing automation software. ◆ Conducted daily webinars, teaching in two-week sessions for 10-50 people per session. ◆ Resolved customer issues and facilitated customer requests through cross-functional collaboration. ◆ Two-time and first ever recipient of Employee of the Month Award.◆ Awarded Marketing Success Manager of the Year.

Greer, Sc

◆ Created the marketing department from the ground up for a 25-person start-up company. ◆ Hired vendors and negotiated with and hired contractors. ◆ Developed informational demonstration videos. ◆ Wrote press releases and newsletters for the trade, general public, internal employees, and shareholders.◆ Overhauled website design and content.