Julie Sutton Email and Phone Number

A management role responsible for the growth of the Quantum brand. Working with the National Sales Manager and Group Marketing Manager to develop and implement growth strategies for new and existing customer to deliver sales growth. A highly administrative role with a focus on analytical skills, planning and time management to ensure outcomes are delivered on time and to budget.

A senior manager role developing and implementing a national strategic plan to increase product ranging and sales to improve market position. Building databases for analysis to identify business opportunities while growing and maintaining key customer relationships with large accounts like Blackwoods, PPG, Dulux, Wattyl, Ushers, ATOM Supply, Inspirations, Crowies & Haymes. High-level administrative duties performed, through setting, reviewing and managing company pricing, supplier reviews and presentations and product focus team management as well as setting KPI’s and internal communication.

A senior manager role where I created, implemented, reviewed and communicated corporate strategies across a national team as well as maintaining customer head office relationships. I manage the functions and priorities of the sales and marketing department for the paint equipment and scaffolding divisions. A highly administrative role requiring me to organise, project manage and control information internally and externally. With focus on innovation, market research initiatives, providing quality services, developing content and organising product launches and conferences.

Improved customer service and company performance through market data capture, analysis of results and providing detailed recommendations for improvement. Responsible for building a productive and motivating working environment, resolving issues/disputes, implementing efficient procedures and updating processes to ensure consistency and compliance were achieved. Managing the customer service team and providing support to a national sales team by establishing a communication and customer engagement plan to ensure reach and saturation were achieved to maximise customer satisfaction and revenue.

Provided confidential, timely and high-quality support service to the CSM stations staff, including developing and managing administrative and compliance systems including safety critical documentation for compliance, preparation of correspondence and minutes, typing, preparation of management records, literature distribution. Maintenance of data bases, various registers and related software applications the management of priorities, detailed calendar management, electronic mail and meetings as well as responding on behalf of the CSM.

Provided high-level administrative and secretarial support to the GM Customer Service and his sector, managing emails and correspondence, organising staff training, forums and special events. Created and maintained databases and coordinated information from multiple sources to prepare briefing notes for the CEO and Ministers department.

Supported the Regional Business Manager by monitoring and auditing Safety Management Systems on stations, influenced the delivery of consistent, quality practices on stations through monitoring, auditing and reviewing policy, procedures and compliance, implemented incident response procedures and operational plans for the region, streamlined station’s filing systems and document cleansing and control, assisted in the coordination and implementation major Emergency Evacuation Exercises at large stations, attended by over 60 employees each time.

Operated a regional security surveillance room, providing critical information and footage to support police investigations as well as internal stakeholders, which included a high level of administration duties and detailed report writing, some of which were used in court cases.

Assisted in revising procedures and policies for CCTV, created manuals and forms and liaised with management, IT&T and CCTV project staff on various issues and rolled out revised forms and policies and assisted operators in CCTV operation procedures and implemented consistent systems and procedures in CCTV rooms.

Provided customer service on train stations in an entry-level position.