Julie Heller Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Minnesota, United States

Surescripts is the nation’s most trusted and capable health information network. Since 2001, we've been building an industrial-strength health information network designed to increase patient safety, lower costs and improve quality of care.

Minneapolis, Minnesota, United States

Surescripts is the nation’s most trusted and capable health information network. Since 2001, we've been building an industrial-strength health information network designed to increase patient safety, lower costs and improve quality of care.

Virtuwell Online Clinic

Led a fully-remote team to modernize the infrastructure of Virtuwell’s consumer-facing responsive website while maintaining all functionality and improving performance, accessibility, and security.Virtuwell is a 24/7 online clinic that reinvents the diagnosis and treatment experience. By blending proven clinic practices with a refreshingly simple online platform, Virtuwell is saving consumers time and money. Virtuwell's vision is that healthcare should be simple, convenient, and… Show more Led a fully-remote team to modernize the infrastructure of Virtuwell’s consumer-facing responsive website while maintaining all functionality and improving performance, accessibility, and security.Virtuwell is a 24/7 online clinic that reinvents the diagnosis and treatment experience. By blending proven clinic practices with a refreshingly simple online platform, Virtuwell is saving consumers time and money. Virtuwell's vision is that healthcare should be simple, convenient, and affordable. Show less

Greater Minneapolis-St. Paul Area

Product Owner for Calabrio’s Mobile App and Workforce Management product, providing forecasting, scheduling, intraday management, and reporting to contact center customers across all industries.• Responsible for delivering Calabrio's strategic roadmap by translating customer feedback and market solutions into user stories, mock-ups, and acceptance criteria for developers and quality assurance.• Collaborate across multiple development teams including contractors and remote employees and… Show more Product Owner for Calabrio’s Mobile App and Workforce Management product, providing forecasting, scheduling, intraday management, and reporting to contact center customers across all industries.• Responsible for delivering Calabrio's strategic roadmap by translating customer feedback and market solutions into user stories, mock-ups, and acceptance criteria for developers and quality assurance.• Collaborate across multiple development teams including contractors and remote employees and with internal stakeholders to ensure quality product is released to customers.• Conduct and participate in agile ceremonies: daily stand-ups, backlog refinement sessions, retrospectives, and sprint reviews.• Refine existing processes to be more iterative and support quality development .• Provide product development metrics to executive leadership. Show less

Greater Minneapolis-St. Paul Area

Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through the contact center.Product Owner for Calabrio’s Workforce Management product, providing forecasting, scheduling, intraday management, and reporting to contact center customers across all industries.

Richfield, Mn

• Led product team to redesign and migrate the Local Store Pages and Store Locator to new technology platforms for an improved and responsive customer experience.• Partner with user experience, engineering, quality assurance, A/B testing, other product teams, and marketing to deliver digital solutions that improve the online customer shopping experience like a redesigned and responsive store locator.• Collect business requirements, perform user acceptance testing, and evangelize new… Show more • Led product team to redesign and migrate the Local Store Pages and Store Locator to new technology platforms for an improved and responsive customer experience.• Partner with user experience, engineering, quality assurance, A/B testing, other product teams, and marketing to deliver digital solutions that improve the online customer shopping experience like a redesigned and responsive store locator.• Collect business requirements, perform user acceptance testing, and evangelize new product features to business stakeholders. Show less

Richfield, Mn

• Manage development and testing of website enhancements including a rolling display of store hours, standardization of desktop and mobile templates, and expanded promotional banner functionality.• Translate business team goals into prioritized product strategies and specifications to improve the omni-channel customer experience.

Richfield, Mn

• Manage Local Store Pages team to ensure that 1,400+ store websites have accurate information that align with corporate branding standards.• Develop and communicate key metrics for field engagement, website traffic, contribution to localized marketing programs, and store ratings & reviews.• Partner with marketing, social media, and retail operations to ensure the success of localized, omni-channel marketing and a consistent customer experience across all touchpoints.• Train store… Show more • Manage Local Store Pages team to ensure that 1,400+ store websites have accurate information that align with corporate branding standards.• Develop and communicate key metrics for field engagement, website traffic, contribution to localized marketing programs, and store ratings & reviews.• Partner with marketing, social media, and retail operations to ensure the success of localized, omni-channel marketing and a consistent customer experience across all touchpoints.• Train store managers on updating their webpages while following SEO guidelines.• Assist product manager in location data standardization initiatives to enhance functionality and streamline the work flow for customer-facing data (Store locator/Finder, Local Store Web pages, Mobile/Tablet views, and Mobile Apps) Show less

Richfield, Mn

• Gathered requirements from business stakeholders, authored user stories, and completed user acceptance testing for initiatives to improve the shopping experience and increase natural search traffic to Bestbuy.com.• Keyword research, content analysis, and meta-data optimization to improve SEO.

Eden Prairie, Mn

Makemusic is a world leader in music technology whose mission is to enhance and transform the experience of making, teaching, learning, and performing music. They are the creators of Finale, the world standard for music notation software and SmartMusic, interactive music software that transforms the way students practice.As direct marketing and then interactive marketing manager, I increased revenue in a mature product line by improving e-commerce efforts and SEO, managed profitable… Show more Makemusic is a world leader in music technology whose mission is to enhance and transform the experience of making, teaching, learning, and performing music. They are the creators of Finale, the world standard for music notation software and SmartMusic, interactive music software that transforms the way students practice.As direct marketing and then interactive marketing manager, I increased revenue in a mature product line by improving e-commerce efforts and SEO, managed profitable direct marketing campaigns and improved word-of-mouth marketing with social media brand advocacy efforts. I also led cross-departmental teams in redesigning the e-commerce experience and product launches, and managed customer research initiatives. Show less

Eden Prairie, Mn

Core Group specializes in customer relationship management and useful management metrics and tools for leading fundraising efforts in education. As a consultant, I was responsible for customer segmentation, life cycle analysis and customer loyalty programs for a variety of clients in financial services, retail and higher education institutions. • Resolved data analysis issues and assisted in developing innovative metrics to answer strategic questions.• Projected and analyzed… Show more Core Group specializes in customer relationship management and useful management metrics and tools for leading fundraising efforts in education. As a consultant, I was responsible for customer segmentation, life cycle analysis and customer loyalty programs for a variety of clients in financial services, retail and higher education institutions. • Resolved data analysis issues and assisted in developing innovative metrics to answer strategic questions.• Projected and analyzed promotional program performance• Created vendor database to improve internal tracking of loyalty program customer response• Managed strategic partner vendor negotiations for credit and debit card loyalty programs• Assisted senior consultants with strategic planning and new product development evaluations• Promoted from Associate Consultant Show less