Julie Markowski Email & Phone Number

Oakbrook, Illinois

Motorola Solutions, Inc. - Schaumburg, Il

Develop and execute communication plan and communications in support of change management activities for key stakeholders during company-wide Oracle ERP deployment.Manage a variety of broad-based communication projects including email, live events, intranet-based communications resulting in consistent messaging and awareness.Project Manage event planning with world-wide visits in Asia, Europe, and the United States.Assist the project and training team with related communications and events.

Schaumburg, Il

Directed and validated detailed requirements with stakeholders as an experienced Business Systems Analyst. Created and executed comprehensive testing scenarios during implementation of user and customer acceptance phases with a 98% success rate.Created and supported the Chief Information Officer’s executive communications, organization announcements, and various communication initiatives, maintaining consistent messaging and awareness to business partners, IT employees, and contracted resources.Developed and executed on communication plans supporting change management activities for key IT programs.Project Managed and prepared content for a variety of IT events including organization meetings, leadership conferences, and IT Expo ensuring employees received appropriate information on upcoming changes. Served as the lead editor with the IT weekly newsletter, writing, editing, and publishing informative and engaging articles on technology and market trends, providing awareness to IT employees on available training, actions employees need to take, and upcoming events.Managed the IT organization Jive social collaboration software, maintaining integrity of information related to current IT news, articles, training, and events.Actively participated in the divestiture activities of the Motorola Solutions enterprise business to Zebra Technologies in the areas of application communications and change management activities, ensuring stakeholder readiness.

Schaumburg, Il

Led team of interface and application testers both on and offshore, including implementation of testing procedures, collaboration of test plans, test strategy, cases and scripts, supporting testing objectives, and implementation of quality assurance and testing methodologies, processes, standards, and tools.Reached 95% issue resolution of test scenarios, leading user and customer acceptance testing phase for Oracle R12.Supported various IT programs with the creation and execution of detailed testing scenarios during user and customer acceptance testing cycles, based on business requirements, validating end solution.

Schaumburg, Il

Directed and validated detail requirements with stakeholders as an experienced Business Systems Analyst. Identified, evaluated, and created specification for deploying solution, ensuring cost effective results and meeting client requirements.Created and executed comprehensive testing scenarios during implementation of user and customer acceptance phases.

Schaumburg, Il

Led the Contracts/Data entry team in the maintenance and data entry of Motorola Solutions Inc., contracts. Managed an internal team of four and ensured data entry and contract specifications were updated and maintained consistently. Department management included salary planning, performance management, training, coaching, and policy adherence.

Schaumburg, Il

Managed the Service Organization’s billing team of six, and validated work was properly allocated and completed in timely and accurate manner based on our fiscal calendar. Monthly reporting on internal and external billing results to senior management. Department management included salary planning, performance management, training, coaching, and policy adherence.

Schaumburg, Il

Managed 36-seat 24/7 call center team ensuring customers received exceptional service. Maintained and improved call center operations by monitoring system performance, identifying and resolving problems, monitored call volumes during peak times, and managed the scheduling of representatives to meet the demands. Department management included salary planning, performance management, training, coaching, and policy adherence.

Bachelor’S Degree, Business Management, 3.95

Certificate - Business Analyst Professional (Cbap)

Managed Change

Certification, Itil

Certification, Integrity Service

Certification, Six Sigma Quality - Yellow Belt

Masters Certificate, Project Management

Associate'S Degree, Applied Science, 3.0