Julie Marshall Email and Phone Number

Responsible for Creating an environment to support the flexible effective personalised delivery of customer services, quality and performance across a geographical cluster. Providing senior management leadership and effective use of resource to ensure performance targets and customer objectives are met. Driving people engagement across the cluster, setting high standards for people leadership throughout my business area and personally exemplifying “one customer, one business” behaviours… Show more Responsible for Creating an environment to support the flexible effective personalised delivery of customer services, quality and performance across a geographical cluster. Providing senior management leadership and effective use of resource to ensure performance targets and customer objectives are met. Driving people engagement across the cluster, setting high standards for people leadership throughout my business area and personally exemplifying “one customer, one business” behaviours. Providing transformational leadership across the cluster and beyond - inspiring colleagues through difficult situations, transforming performance and building high performing teams. Show less

Responsible for Managing the day to day operations within the office / team. Coaching, developing, leading and motivating the team to achieve performance improvements and support service delivery. Engaging with key stakeholders and employers to achieve mutual business outcomes for our customers.

Responsible for building and managing effective relationships between DWP,Partners, providers and Employers to source employment opportunities and suitable provision and training, supporting job-seekers in to employment.

Responsible for running and delivering a bespoke Recruitment Service to Employers and Job-seekers. Meeting and for-filling Employer recruitment needs, sourcing out vacancies and employment opportunities and building strong Partnership and Provider links to support Job-seekers in to suitable employment.

Responsible for providing a high quality professional customer focused service.

Managing a team of Customer Service Advisers within the Technical Support Department.