Julisa Velez Email & Phone Number

St. Louis, MO, US

Baton Rouge, Louisiana, United States

Navigated computer systems to perform research and solutions for members needs. Provided technical support for online banking and debit card issues. Promoted products and services dependent on members needs. Collaborated with teammates and management to provide efficient service for the contact center

Provided financial assistance to members going through financial stress on past due accounts. Researched and skip-traced systems to provide solutions on delinquent accounts. Refinanced loans and credit cards to members in need. Provided financial advice to members with delinquent accounts.

Pensacola, Florida Area

Analyze, research, and resolve discrepancies related to checking and saving accounts. Communicate with members and coordinate a reasonable repayment plan and resolutions to accounts receivable. Evaluate collection efforts/options and recommend items for charge-off. As well as consult with and refer suspect accounts to Security for appropriate action.

Pensacola, Florida Area

Provided financial counseling and administer debt management services for members. Analyzed members’ debt to NFCU and other creditors. Assisted members with developing personal budgets; determine member qualifications for acceptance into the Personal Finance Management Assistance Programs. Provided budgetary counseling and imparted suggestions to member to.

Pensacola, Florida

Collaborated with the executive team on ways to increase awareness of Autism in the community. Improved the social media page with catchy post for the event in September: Steps for Autism.Created documents and flyers for the Steps for Autism event. Transcribed mass emails to team captains to encourage donations. Structured the Autism Pensacola webpage.

Raleigh, North Carolina

Aided Downtown East Site Coordinator at the learning site. Researched and analyzed ways to improve quality of the program. Redesigned newsletter for the learning site to increase engagement. Interviewed Key Representatives of the Downtown East program to improve the quality of program.

Vina Del Mar, Chile

Studied abroad in Vina del Mar, Chile where I engaged with the cultural by living with a Chilean family, improved in my knowledge of the Spanish language, cultural awareness, political differences of Chile and the US, economics in Latin America, and globalization. Also, I attended Tandem every Tuesday to improve knowledge of local dialects and tongues.

Raleigh-Durham, North Carolina Area

Supported the Navaho Drive Site Coordinator with organizing daily plans for the learning site. Mentored students at the learning site by assisting them with their homework and their academic studies.

North Carolina Dunn

Increased sales percentages –averaged three percent over ideal store average. Trained 10 cashiers on daily tasks and selling techniques who upheld top sales.

Bachelors Of Art In Communication With A Concentration In Public Relations, Public Relations, Advertising, And Applied Communication, 3.2 Gpa

Activities and Societies: Lambda Theta Alpha Latin Sorority, Inc. Arts Village-2015 During my time at the North Carolina State University.

Associate Of Arts In Arts, Art/Art Studies, General, 3.5 Gpa

Studied at Sampson Community College for a year, then transferred to North Carolina State University (NCSU) through the STEM program at.