Javier U. Email & Phone Number

Austin, Texas Area

* Providing support for local and remote users as needed, in person, over chat, email or phone.* Tracking and maintaining the equipment inventory using asset management software (ServiceNow and AssetVision).* Providing support for video conferences events (Cisco, Crestron).* Set up equipment for internal users and new hires, ensuring proper installation of cables, accessories, operating systems, and software.* Maintain Active Directory, including adding or removing permissions for user accounts, reset passwords and disable and enable user accounts and computer objects.* Monitor ticket queue in ServiceNow, Walk-Ins at the IT Walk-Up Bar, and Slack for user submitted requests.* Resolve issues with Okta and Duo authentication.* Troubleshoot JAMF issues using terminal.* Install and perform minor repairs to hardware, software, or peripheral equipment following design or installation specifications.* Utilize service desk system to document user communications and problem/resolution with Jira (VRBO) and ServiceNow (Expedia).* Refer major hardware or software problems, or defective products to vendors or escalate internally for service.* Configure and diagnose software and hardware for MacOS and PC Microsoft Windows computers.* Completing other technical projects and tasks as needed.

Vernon, Ca

• Performs troubleshooting and identification of applicable problems relating to PC’s applications, and network communications.• Fully support, configure, maintain and upgrade networks and in house servers.• Install and integrate new server hardware and applications.• Implementation, administration and support of Google Suite.• Support and administer third-party applications like Quickbooks Enterprise and MISys Manufacturing.• Create and manage users, email accounts, phones, cellphones, printers, and workstations connected to the network.• Monitor network performance and test for weaknesses.• Manage, support, configure and maintain company website.• Support and administer surveillance camera system.• Install local area network cabling systems and equipment such as network interface cards, hubs and switches.• Resolve problems reported by end user, set up user accounts, permissions and passwords.

Los Angeles, Ca

• Provide support for hardware, software, mobile, peripherals, and network access for over 50 users with Windows XP/7 Pro.• General support & access management of Active Directory, Honda Interactive Network and Reynolds & Reynolds ERAccess.• Coordinates timely repair of computer equipment covered by third-party vendor maintenance agreements and performs hardware repair for computer equipment and peripherals that are not covered by third-party vendors.• Working with system administrators to resolve/escalate problems based on a Windows Server 2008 network.• Research various problems to provide appropriate responses to end users, ability to perform troubleshooting and assist users through simple procedures.• Helps install local area network cabling systems and equipment.• Departmental purchasing to include order creation, receiving and inventory control of equipment/supplies.