Javier U. Email & Phone Number

Austin, Texas Area

* Providing support for local and remote users as needed, in person, over chat, email or phone.* Tracking and maintaining the equipment inventory using asset management software (ServiceNow and AssetVision).* Providing support for video conferences events (Cisco, Crestron).* Set up equipment for internal users and new hires, ensuring proper installation of.

Vernon, CA

• Performs troubleshooting and identification of applicable problems relating to PC’s applications, and network communications.
• Fully support, configure, maintain and upgrade networks and in house servers.
• Install and integrate new server hardware and applications.
• Implementation, administration and support of Google Suite.
• Support and administer third-party applications like Quickbooks Enterprise and MISys Manufacturing.
• Create and manage users, email accounts, phones, cellphones, printers, and workstations connected to the network.

Los Angeles, CA

• Provide support for hardware, software, mobile, peripherals, and network access for over 50 users with Windows XP/7 Pro.
• General support & access management of Active Directory, Honda Interactive Network and Reynolds & Reynolds ERAccess.
• Coordinates timely repair of computer equipment covered by third-party vendor maintenance agreements and performs hardware repair for computer equipment and peripherals that are not covered by third-party vendors.
• Working with system administrators to resolve/escalate problems based on a Windows Server 2008 network.
• Research various problems to provide appropriate responses to end users, ability to perform troubleshooting and assist users through simple procedures.
• Helps install local area network cabling systems and equipment.