Jun Yi Tan Email & Phone Number

*Assists in monitoring laboratory quality management system and activities. *Assists in system implementation, records maintenance, document versions control and distribution. *Competency in laboratory tests, test methods and laboratory management and reporting system. *Supervise Inter-Laboratory Comparison programs. *Assists in managing internal quality audits, non-conformance on Corrective Action Requests and potential non-conformance on Preventive Action Requests.

-Managing complaints from customers/complainants. -Carry out in-depth investigation findings for all complaints and gathered information to support justification. -Provide effective and transparent resolution to customer,analytic skills needed. -Report writing for every complaint cases with the chronology and details. -Monitoring TAT (Turn around Time) for each cases and report to manager. -Effective communication with customers/complainants via telecommunications or face to face communication.… Show more -Managing complaints from customers/complainants. -Carry out in-depth investigation findings for all complaints and gathered information to support justification. -Provide effective and transparent resolution to customer,analytic skills needed. -Report writing for every complaint cases with the chronology and details. -Monitoring TAT (Turn around Time) for each cases and report to manager. -Effective communication with customers/complainants via telecommunications or face to face communication. - PCE & CEILLI Show less

- Handling incoming calls and assisting customer enquiries or requests - Expedite cases to relevant department and follow up cases (email related) - Make outbound calls to follow up with customers - Administrative tasks such as scanning, printing and mailing

. Handling multi languages calls and solving customer’s enquiries and requests - Assist customers in solving problem related to telecommunication issues. - Reporting to Manager - Follow up and expedite cases to related departments