Junjie Chen Email & Phone Number

Shanghai, China

Shanghai, China

上海

Project Manager – IT Infrastructure Delivery*Awarded Star of Customer Service in 2019 and Star of Transformation in 2020• Responsible for multiple cross region projects, including IPv6 Upgrade, CNAPS Infrastructure Uplift, Important IT system Tertiary Data Centre, Core Banking Network Segmentation. (Majority portion are regulatory)• Adopting matured project management skill to support bank with formulate Project Charter, identify project roles and responsibility, mitigate project risk, manage project investment, assessing project resource plan, enact project schedule, follow up project progress, achieve project milestone. • Conduct upward management to global core management team’s expectation, including project SteerCo group. Hosting regulator Project SteerCo meeting, report project status on weekly basis, and leading project showcase internally.• Managing project team, including vendor and outsourcing resources.• Responsible for regulator connection, relation management and reporting based on project benefits.• Participated within IT governance process standardization, involving change management, problem managementand incident management. Supporting ITIL/Agile transformation and IT process uplift.• Helping HSBC global new project management process top-down, acting as communication bridge for global andlocal team.• Tutoring new project manager onboarding, project management coaching.

Shanghai City, China

Iteration Manager – Suncorp Group (Australia) / Risk Leader Dashboard Project• Responsible for requirement analysis, trouble shooting and daily catch up with client• Responsible for project management, requirement analysis, risk mitigation, finance control and daily catch up with client• Translator in between tech devs and business clients• Responsible for conducting Agile methodology of the project and managing project from Agile perspective• Working with teams to win the contract, including requirement gathering, feasibility analysis and pre-project work (One month ahead of the project start date)

Shanghai City, China

Project Associate – Suncorp Group (Australia) / Risk OpenPages Project• Responsible for daily project management work and management of test team• Follow up with risk team daily progress, check customer requirements and adjust daily / weekly work and resource arrangement• Attending customer daily triage stand up meeting, discussing detailed requirement, pain point and time line. Update project work break down structure sheet• Track and update project RAID sheet, follow up with each risk, action, issue and decision to mateine a controllable project schedule especially for test team • Responsible for daily update on Issue Log Tracker, Detailed Project Plan, Project Status Report and like to support project management work• Help Project Manager to track project milestone and cost on a weekly basis

Shanghai City, China

Change Manager – Suncorp Group (Australia) / BI Production & Platform Support Project• Responsible for re-establish the IT change process / sub-process for client• Helped client to enhance their change communication protocol, and emergency change process to solve the issue which client were facing multiple issues & problems monthly, raised by poor communication during change life cycle• Responsible for communicating among source systems, business line developers and DBAs for change activities, and resource arrangement, time line confirmation, risk evaluation and up/down stream impact assessment which associated. Will also release risk warnings based on above artefacts upon requirements• Held twice a week CAB meeting, evaluating each change activities and provide approve / reject• Document and manage each change activities which used for management analysis purpose. Prepare monthly / quarterly / annual change reports• Attending project management meetings and addressed the pain point for client which they continuously having high Failed Change Rate. After a whole year effort on process enhancement and protocol establishment, successfully helped client’s Failed Change Rate reduced from 25% where I took the position to 5% (monthly rate)• Leading the redact of change red book for client based on change issue reported from business developers, testers, support engineers and DBAs• Leading and conducting change plan writing, system data base testing and CDC pressure test upon major source system change• Awarded IBM CIC Manager’s Choice Award 2018

Shanghai City, China

Support Engineer – Suncorp Group (Australia) / BI Production & Platform Support Project• Responsible for daily support work and change releases• Responsible for the level 2 – 3 (24 * 7) production and platform support for client• Deal with the issue trouble shooting, raw data tracing, solution proposing and action of approved solution for major data issue• Follow up with different batch schedule, and communicate with different client on their question and demand• Responsible for daily shift plan management, task assignment and emergency issue handling• Awarded IBM CIC Manager’s Choice Award 2016

Shanghai China

Web Developer – AIG Group (U.S.A) / AIG Policy System Upgrade Project• Responsible for HTML coding on the sub system of client’s policy system• Responsible for the over all system CSS style standardisation and adjustment• Responsible for communication with client and conduct solution show case

Stoke-On-Trent, United Kingdom

Project Consultant – LLU (Local Loop Unbundling) Project• Analysis of the physical layer and data link layer of exchange centers, FTTC/EBD analysis, KML geo-information programming, LLU marketing analysis, competitors' analysis, marketing strategy report, social media marketing report, project business potential model• Managing the project team united, distribution of project plans, WBS of the project, meeting with business partners and monitoring of the project process• Delivered a mature social media strategy for the project, and being applied to real business world since October 2015, in partnership with Stoke City Football Club and Staffordshire local governments• Successfully delivered the analysis and design of the new model of business router for LLU project which have been put into production since January 2016 and planning for further promotion to North/West Europe • Awarded the Student Consultant of the Year 2015, by Keele University and Internet Central Ltd. based on the project's successful

Master Of Science (Msc), Project Management, Merit

Activities and Societies: Volunteer at Keele University ObservatoryCandidate as the Student Consultant of the Year 2015, Keele University..

Bachelor Of Engineering (Beng), Computer System Engineering, Honour Degree

Activities and Societies: 1. CSSA-MAN - Vice Chairman / Director of Propaganda Department 2. Manchester Ching Mo Wing Chun Society.