Jussi Mikkonen
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Jussi Mikkonen Email & Phone Number

Director of Delivery Operations at Level Access
Location: Canada 11 work roles 2 schools
1 work email found @criticalmass.com 1 phone found area 403 LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 1 phone

Work email j****@criticalmass.com
Direct phone (403) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Role
Director of Delivery Operations
Location
Canada
Company size

Who is Jussi Mikkonen? Overview

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Quick answer

Jussi Mikkonen is listed as Director of Delivery Operations at Level Access, a with 520 employees, based in Canada. AeroLeads shows a work email signal at criticalmass.com, phone signal with area code 403, and a matched LinkedIn profile for Jussi Mikkonen.

Jussi Mikkonen previously worked as Program Director at Level Access and Lead Technical Accessibility Consultant at Essential Accessibility. Jussi Mikkonen holds Bsc from University Of Abertay Dundee.

Company email context

Email format at Level Access

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*@criticalmass.com
68% confidence

AeroLeads found 1 current-domain work email signal for Jussi Mikkonen. Compare company email patterns before reaching out.

Profile bio

About Jussi Mikkonen

I am passionate about creating solutions that drive business growth and enhance customer experiences. As a strategic leader, I specialize in turning high-level objectives into actionable, scalable strategies that deliver sustainable and impactful results.Strategic Alignment & Vision:I excel at translating complex business goals into clear, actionable strategies that lead to measurable outcomes. My focus on resource optimization ensures every decision contributes to cost-effective, scalable solutions.Cross-Functional Leadership:Navigating organizational complexity with ease, I build strong relationships across departments, driving alignment and influencing decisions that support shared objectives.Change Management Expertise:I have a proven track record of guiding stakeholders through change, ensuring smooth adoption of new processes while minimizing resistance and maximizing impact.Data-Driven Decision-Making:I leverage analytics to interpret customer insights, uncover opportunities, and inform strategic decisions that enhance efficiency and service delivery.Mentorship & Team Development:Committed to fostering growth, I empower teams to exceed expectations, leveraging their strengths and providing guidance for continuous improvement.At Level Access, I’ve developed key concepts and processes that are now integral to our daily operations. By identifying hidden gaps in services, I craft solutions that streamline processes and enhance client satisfaction.I’m always eager to drive initiatives that enhance customer experiences, streamline operations, and support business growth. Let’s connect to explore opportunities or share insights!

Listed skills include User Experience, Seo, Digital Marketing, Interactive Advertising, and 26 others.

Current workplace

Jussi Mikkonen's current company

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Level Access
Level Access
Director of Delivery Operations
Canada
Website
Employees
520
AeroLeads page
11 roles

Jussi Mikkonen work experience

A career timeline built from the work history available for this profile.

Program Director

Current

In my role as Program Director at Level Access, I drive key initiatives that transform our service delivery model. By identifying gaps and implementing innovative solutions, I’ve enabled significant improvements in efficiency and customer satisfaction.Customer-Centric Transformation:Designed a new service offering that shifted our focus from traditional audits to agile, client-centered approaches, significantly boosting client engagement and satisfaction.Scalable Process Design:Implemented an automation-driven service delivery process, leading to a significant reduction in manual efforts and creating a scalable system that supports rapid growth.Data-Driven Optimization:Introduced systems for real-time data generation and metrics tracking, improving transparency and decision-making through enhanced reporting.Capacity Planning & Service Routing:Developed data-driven models for capacity planning, ensuring efficient resource allocation and smoother service delivery.Operational Efficiency:Achieved impactful outcomes such as:- Reducing service delivery cycle times by 2-4 weeks, directly improving clients' time to value.- Saving over 13,000 testing hours within six months, allowing us to allocate resources to higher-value tasks.- Enabling the reallocation of 14 project managers to more strategic roles through improved process efficiencies.- Implementing a low-maintenance system that supports hundreds of daily users and manages thousands of monthly client requests.

Nov 2021 - Present

Director Of Technology

Toronto, Canada Area

Feb 2020 - Nov 2021

Technical Lead

Maclaren Mccann (Maclaren Mrm)
Apr 2009 - Jan 2010

Technical Developer

Maclaren Mccann (Maclaren Mrm)
Feb 2007 - Apr 2009

Integration Consultant/Applications Developer

Yak Communications
May 2006 - Nov 2006

Consultant

Cgi
Feb 2005 - Apr 2006
Team & coworkers

Colleagues at Level Access

Other employees you can reach at levelaccess.com. View company contacts for 520 employees →

2 education records

Jussi Mikkonen education

Bba

Lahti Polytechnic
FAQ

Frequently asked questions about Jussi Mikkonen

Quick answers generated from the profile data available on this page.

What company does Jussi Mikkonen work for?

Jussi Mikkonen works for Level Access.

What is Jussi Mikkonen's role at Level Access?

Jussi Mikkonen is listed as Director of Delivery Operations at Level Access.

What is Jussi Mikkonen's email address?

AeroLeads has found 1 work email signal at @criticalmass.com for Jussi Mikkonen at Level Access.

What is Jussi Mikkonen's phone number?

AeroLeads has found 1 phone signal(s) with area code 403 for Jussi Mikkonen at Level Access.

Where is Jussi Mikkonen based?

Jussi Mikkonen is based in Canada while working with Level Access.

What companies has Jussi Mikkonen worked for?

Jussi Mikkonen has worked for Level Access, Essential Accessibility, Appnovation, Critical Mass, and Maclaren Mccann (Maclaren Mrm).

Who are Jussi Mikkonen's colleagues at Level Access?

Jussi Mikkonen's colleagues at Level Access include Cassie Wong, Tess (Pearson) Satterfield, Raneen Talal, Jhané Dawes, and Ryan Wood.

How can I contact Jussi Mikkonen?

You can use AeroLeads to view verified contact signals for Jussi Mikkonen at Level Access, including work email, phone, and LinkedIn data when available.

What schools did Jussi Mikkonen attend?

Jussi Mikkonen holds Bsc from University Of Abertay Dundee.

What skills is Jussi Mikkonen known for?

Jussi Mikkonen is listed with skills including User Experience, Seo, Digital Marketing, Interactive Advertising, Digital Strategy, Html 5, Css, and Javascript.

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