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Justin Cooper is listed as Recent graduate from ECPI University specializing in Data Analytics. at The Custom Captain, based in Kissimmee, Florida, United States. AeroLeads shows a matched LinkedIn profile for Justin Cooper.
Justin Cooper previously worked as Customer Service Associate at The Custom Captain and Customer Service Representative at Conduent. Justin Cooper holds Data Analysis from Ecpi University.
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A motivated self-starter with a Bachelor of Science in Computer and Information Science, specializing in Data Analytics. Proactive and progress-driven with over 25 years of diverse customer service experience. Proficient in various programming languages including Java, Python, and SQL as well as Microsoft Office Suite. Highly skilled in strategic planning, time management, and multitasking, with a proven track record of meeting and exceeding performance goals.Contact me at JustCoopMD@Gmail.com
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Kissimmee, Florida, United States
• Manage inbound calls, inquiries, billing, and order management in a work-from-home position.• Utilize Gorgias and Zendesk for working tickets.• Make outbound calls through Aircall to customers who left messages or requested a call via a ticket.
Orlando, Florida, United States
• Manage inbound calls, inquiries, billing, and account management in a high-volume call center for SumPass.• Utilize Microsoft Office Suite for record maintenance, report generation, and data analysis to improve processes.• Exceed quality standards through attentive listening, accurate information provision, and prompt issue resolution.
Orlando, Florida, United States
• Offer technical support and troubleshooting for Apple device users, resolving software, hardware, and connectivity issues.• Address customer inquiries on billing, subscriptions, and account management, ensuring prompt and accurate resolution for satisfaction.• Employ strong problem-solving skills to identify and escalate complex technical issues to appropriate teams for further investigation and resolution.
Orlando, Florida Area
• (Coach 2020-2022) Monitor agents and provide individual constructive feedback to enhance performance and address areas needing improvement.• (CA 2017-2020) Provide excellent customer service by dictating and captioning a variety of conversational topics verbatim.• (CA 2017-2020) Planned, placed, and synchronized all captions with dialogues.
Miami/Fort Lauderdale Area
• (QA 2013-2016) Coached business leaders on production policy and procedures. • (QA 2013-2016) Conducted thorough reviews of operations to devise and deploy improvement strategies.
Miami/Fort Lauderdale Area
• (Manager 2011-2013) Established and oversaw performance targets for call center associates.
Miami/Fort Lauderdale Area
• (Lead/Supervisor 2009-2011) Developed quality employees within the call center to take over leadership positions.• (Lead/Supervisor 2009-2011) Managed escalated calls and worked mailbox.
Baltimore, Maryland Area
• (CSR 2007-2009) Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.• (CSR 2007-2009) Adhered to company policies to consistently achieve call-time and quality standards.
Baltimore, Maryland Area
Graduated Honor Roll for perfect attendance
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Justin Cooper works for The Custom Captain.
Justin Cooper is listed as Recent graduate from ECPI University specializing in Data Analytics. at The Custom Captain.
Justin Cooper is based in Kissimmee, Florida, United States while working with The Custom Captain.
Justin Cooper has worked for The Custom Captain, Conduent, Transcom, Captel Service Specialists, and Visa.
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Justin Cooper holds Data Analysis from Ecpi University.
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