Justin Cooper

Justin Cooper Email and Phone Number

Recent graduate from ECPI University specializing in Data Analytics. @ The Custom Captain
Justin Cooper's Location
Kissimmee, Florida, United States, United States
About Justin Cooper

A motivated self-starter with a Bachelor of Science in Computer and Information Science, specializing in Data Analytics. Proactive and progress-driven with over 25 years of diverse customer service experience. Proficient in various programming languages including Java, Python, and SQL as well as Microsoft Office Suite. Highly skilled in strategic planning, time management, and multitasking, with a proven track record of meeting and exceeding performance goals.Contact me at JustCoopMD@Gmail.com

Justin Cooper's Current Company Details
The Custom Captain

The Custom Captain

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Recent graduate from ECPI University specializing in Data Analytics.
Justin Cooper Work Experience Details
  • The Custom Captain
    Customer Service Associate
    The Custom Captain Sep 2023 - Present
    Kissimmee, Florida, United States
    • Manage inbound calls, inquiries, billing, and order management in a work-from-home position.• Utilize Gorgias and Zendesk for working tickets.• Make outbound calls through Aircall to customers who left messages or requested a call via a ticket.
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  • Conduent
    Customer Service Representative
    Conduent Apr 2023 - May 2023
    Orlando, Florida, United States
    • Manage inbound calls, inquiries, billing, and account management in a high-volume call center for SumPass.• Utilize Microsoft Office Suite for record maintenance, report generation, and data analysis to improve processes.• Exceed quality standards through attentive listening, accurate information provision, and prompt issue resolution.
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  • Transcom
    Media Service Support
    Transcom Feb 2023 - Apr 2023
    Orlando, Florida, United States
    • Offer technical support and troubleshooting for Apple device users, resolving software, hardware, and connectivity issues.• Address customer inquiries on billing, subscriptions, and account management, ensuring prompt and accurate resolution for satisfaction.• Employ strong problem-solving skills to identify and escalate complex technical issues to appropriate teams for further investigation and resolution.
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  • Captel Service Specialists
    Captioning Assistant
    Captel Service Specialists Feb 2017 - Sep 2022
    Orlando, Florida Area
    • (Coach 2020-2022) Monitor agents and provide individual constructive feedback to enhance performance and address areas needing improvement.• (CA 2017-2020) Provide excellent customer service by dictating and captioning a variety of conversational topics verbatim.• (CA 2017-2020) Planned, placed, and synchronized all captions with dialogues.
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  • Visa
    Lead Call Reviewer
    Visa Jun 2013 - Nov 2016
    Miami/Fort Lauderdale Area
    • (QA 2013-2016) Coached business leaders on production policy and procedures. • (QA 2013-2016) Conducted thorough reviews of operations to devise and deploy improvement strategies.
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  • Visa
    Call Center Manager
    Visa Sep 2011 - Jun 2013
    Miami/Fort Lauderdale Area
    • (Manager 2011-2013) Established and oversaw performance targets for call center associates.
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  • Visa
    Lead Customer Service Representative
    Visa Apr 2009 - Sep 2011
    Miami/Fort Lauderdale Area
    • (Lead/Supervisor 2009-2011) Developed quality employees within the call center to take over leadership positions.• (Lead/Supervisor 2009-2011) Managed escalated calls and worked mailbox.
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  • Visa
    Customer Service Representative
    Visa May 2007 - Apr 2009
    Baltimore, Maryland Area
    • (CSR 2007-2009) Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.• (CSR 2007-2009) Adhered to company policies to consistently achieve call-time and quality standards.
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  • Salvo Auto Parts
    Cashier
    Salvo Auto Parts May 2003 - May 2005
    Baltimore, Maryland Area
  • Target
    Stock Clerk
    Target Apr 1999 - Feb 2002
    Baltimore, Maryland Area
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Justin Cooper Education Details

Frequently Asked Questions about Justin Cooper

What company does Justin Cooper work for?

Justin Cooper works for The Custom Captain

What is Justin Cooper's role at the current company?

Justin Cooper's current role is Recent graduate from ECPI University specializing in Data Analytics..

What schools did Justin Cooper attend?

Justin Cooper attended Ecpi University, Job Corps, Owings Mills High.

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