With five years of experience as a SaaS Account Executive and SaaS Account Manager at Science Interactive, I’ve developed a strong understanding of customer needs and SaaS solutions. Now, as a SaaS Implementation Specialist, I lead the full deployment of SI Cloud, specializing in LMS integrations (Canvas, Blackboard, Moodle) and ensuring seamless client onboarding and success. My focus is on delivering customized training, hands-on support, and optimizing remote learning capabilities for institutions.Skills: • SaaS Implementation • LMS Integration (Canvas, Blackboard, Moodle) • SI Cloud Expertise • Client Onboarding & Success • Technical Support & Troubleshooting • Learning Analytics • Project Management (Agile, Scrum)Experience:SaaS Implementation Specialist | Science Interactive • Lead end-to-end SaaS deployment for educational institutions • Managed SI Cloud onboarding, optimizing remote learning solutions • Integrated LMS platforms with SI Cloud for interactive course building • Worked with clients on course development and learning analyticsSaaS Account Executive / SaaS Account Manager | Science Interactive • Managed client relationships and ensured the successful adoption of SaaS products • Collaborated with clients to deliver tailored solutions, leading to high retention and satisfaction rates

• Results-driven professional with a dynamic track record in customer success management and account executive roles• As a pivotal member of a strategic task force, successfully collaborated with the CEO to lead a groundbreaking project focused on transitioning customers to our innovative product line• Strategically oversaw the southwest, southeast, and central territories, implementing proactive prospecting initiatives to drive new business and elevate client retention rates• Nurtured enduring relationships, contributing to a significant increase in sales and exceeding performance targets• Collaborated with marketing teams to create targeted campaigns based on customer preferences and needs.• Identified up-sell, cross-sell, and renewal opportunities to improve customer satisfaction and increase profits.• Utilized CRM software to track client interactions, manage leads, coordinate events, and monitor progress against goals

“Founded in 1996, based in Denver, CO, Softec Solutions is a leading IT staffing solutions and services company. From startups to Fortune 500, Softec takes the challenge out of finding high-demand technical skillsets within applications, infrastructure, end-user support, and communications through our proven methodologies. We partner with both our clients and consultants to align the two populations together on a contract-to-hire and direct placement basis across multiple industries.• Managed end-to-end recruiting processes, from job postings to negotiations, ensuring successful placements• Utilized proven screening methodology to identify qualified candidates for IT positions locally and nationwide• Led as ERP Recruiter, providing training, coaching, and advising on best practices for office software and programs• Collaborated with account executives to identify and capitalize on new business opportunities• Proactively networked locally and mined online databases to foster relationships and discover potential opportunities.

Founded in 1948, Robert Half is the world's first and largest specialized staffing firm. Robert Half Technology (RHT) offers a full spectrum of technology staffing solutions to meet our customers' IT needs. As a division of Robert Half International, we are more than an established recruitment agency for careers in IT. We also have the resources to support your organization's staffing needs in the areas of accounting, finance, administrative and legal, as well as interactive, design and marketing. • Spearheaded recruitment and retention of the top 10% ERP consultants globally• Utilized diverse channels (cold calls, job boards, social networking) to source, evaluate, and review potential IT candidates• Conducted thorough interviews to assess candidates' skill sets, work history, and salary requirements• Established and managed a robust pipeline of qualified IT talent for current and future client needs• Selected well-matched candidates to fulfill client job orders, ensuring ongoing communication for exceptional customer service• Generated leads and market intelligence to bolster new client development efforts• Maintained strong relationships with candidates, leveraging industry knowledge for referrals and new business opportunities• Consistently met and exceeded weekly business development goals.I specialize in placing senior level ERP, BI/EPM, and CRM consultants on project-based opportunities with our direct clients throughout the U.S. and Canada.Technologies: Microsoft Dynamics (AX, GP, NAV, SL), SAP, Oracle, J.D. Edwards, PeopleSoft, Epicor, NetSuite, Workday, Kronos, Hyperion, Cognos, and more.

• Trained and selected business development team, driving them to exceed key performance indicators• Developed and implemented a weekly performance plan, tracking success rates and identifying coaching opportunities• Facilitated new employee onboarding, ensuring a seamless integration into the sales development team• Tracked and audited daily activity reports to optimize productivity and identify trends for improvement• Managed conflict resolution, acting as a liaison between students and staff to prevent escalation• Developed a matrix for the sales team to effectively upsell the program• Collaborated with IT on Salesforce, Five9, and troubleshooting issues across all teams• Led education sales efforts, overseeing recruitment, enrollment, and retention to boost online division enrollment.

• Collected and audited enrollment documents, including applications, financial aid claims, transcripts, and program-specific formsStrategically planned daily and weekly goals to contribute to CSU Global's enrollment objectives• Established affiliate relationships through students with tuition reimbursement options, facilitating the tuition planning process• Maintained consistent communication with students to enhance retention efforts• Reviewed and analyzed financial aid claims to identify and address suspicious or potentially fraudulent activities• Successfully expanded sales efforts to include mass market accounts.

• Led sales and enrollment growth by managing advisors, providing training, and surpassing sales quotas• Enhanced employee retention and reduced learning curve through an improved onboarding process• Implemented risk identification, testing, and process improvement procedures to support management• Developed team members, resulting in three direct reports promoted from the team to management• Received the 'Servant Leadership Award' for outstanding contributions in the Denver Division• Achieved over $4 million in sales for enrollment, demonstrating effective sales leadership• Maximized student experience through customer service aligned with Ashford University's core values• Conducted prompt correspondence with applicants and coordinated interviews• Executed a daily strategic plan using CRM software to track and manage prospective and existing students• Reviewed and analyzed suspicious and potentially fraudulent financial aid claims.

Create and execute a daily strategic plan using database management, effective call strategies, and create a personal goal in addition to mandatory quotasAdvanced level of admissions with higher monthly quotas for enrollment and retentionAct autonomously and generate referrals and seek new business