Justin Stanley Email and Phone Number

Managed weekly productive levels for a team of 30-40 Talent members.Inventory management including discardDriving cleanliness score through associate engagementWeekly ordering of operational supplies for guest.Supports the successful execution of all operations in the hotel operations departments (including Front Office, Engineering/Maintenance and Housekeeping)Strives to continually improve guest and employee satisfactionCreate and establish weekly department commitments

Utilizes interpersonal and communication skills to lead, influence, and encourage other: advocates sound financial/business decision making: demonstrates honesty/integrity: lead by example.Understand the impact of the Front Desk operations on the overall property financial goals and objectives.Strives to improve service performance.Handle guest problems and complaints seeking assistance from supervisor as necessary.Ensure employees have the proper supplies and uniform.Identify the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.Provide information to supervisors, co-workers, and subordinate by telephone, in written form, e-mail, or in person.Understand the functions of the bell staff, switchboard and concierge/guest services operationsAnalyzes information and evaluating results to choose the best solution and solve problems.

Onboarding and Oversight of employees at multiple locations (New Orleans, LA, Tampa, FL, Chicago, IL, Minneapolis, MN, and Springfield, VT)Patient relation and managementDaily clinic operationsEmployee scheduling and payrollAccount receivable and payableRecord keepingTeam meetings

Assists team members with operational support and training.Confirm staff schedule. Makes adjustments in employees, patients and physicians schedules to respond to operational problems and needs.Resolve patient complaints and issues.Build game plans to ensure clinic is operating at full potential.Schedule team meeting to ensure everyone is up to par with department changes and guide line.Holding team members accountable and coaching team members as needed.Verification of patients insurance through EclinicalWork, NavNet, and Avality systems.Collect co-pays, co-insurance, deductibles and patient balances.Organized and scheduled numerous different registrations and appointments.Monitored multiple incoming calls and answered queries received by customers.Performed responsibilities of handling and maintaining cash transactions and deposits.Ensured that the reception area is always clean and organizedMulti-tasking ability while being efficient and organized in daily operationsOrganizes and coordinates the activities and flow of work for the patient access area.Makes adjustments in employees, patients and physicians schedules to respond to operational problems and needs.Manage patient caseload to ensure conversion to admit.