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Detail-oriented military veteran with 10+ years of experience in customer service, sales, and operations. Highly skilled in managing client relationships, responding to customer inquiries, and driving sales strategies that boost customer satisfaction and revenue growth. Proficient in Salesforce and QuickBooks, with expertise in streamlining processes, optimizing workflows, and improving sales efficiency. Adept at handling high-volume client interactions, managing multiple priorities, and thriving in fast-paced, high-pressure environments. Seeking a Customer Service/Sales role to leverage my problem-solving abilities, organizational expertise, and military discipline to enhance customer experiences and drive business success. If you have any questions or considerations, please don't hesitate to ask or share!
Alamo Glass Inc
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Executive AssistantAlamo Glass Inc Jul 2022 - PresentAustin, Texas, United States- Prepare estimates, contracts and invoices for glass purchases and installation projects, ensuring accuracy and timely completion.- Managed customer phone inquiries, providing clear communication and efficiently scheduling appointments for jobs and pickups.- Conducted data collection and analysis to streamline administrative workflows, resulting in enhanced operational efficiency.- Delivered organizational support to maintain smooth daily operations and high levels of client satisfaction.- Contributed to optimized resource management, improving overall business productivity and customer service.
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Administrative SpecialistPenske Automotive Group Nov 2019 - May 2020Austin, Texas, United States*COVID-19*- Maintained Service Planner with campaigns, repairs from drive-ins, call ins, and 24/7 calls, and off lease/on lease, schedule pick-ups and vendor outside work.- Responded to customer inquiries regarding billing and scheduling. - Completed yard checks and/or safety inspections.- Completed repair orders, fuel analysis, and all paperwork involved in daily office procedures.- Prepared, issued, and sent out receipts, bills, policies, invoices, warranties, statements, and checks -
Executive AssistantAlamo Glass, Inc. May 2019 - Nov 2019Austin, Texas Area- Prepare estimates, contracts and invoices for glass purchases and installation projects, ensuring accuracy and timely completion.- Managed customer phone inquiries, providing clear communication and efficiently scheduling appointments for jobs and pickups.- Conducted data collection and analysis to streamline administrative workflows, resulting in enhanced operational efficiency.- Delivered organizational support to maintain smooth daily operations and high levels of client satisfaction.- Contributed to optimized resource management, improving overall business productivity and customer service. -
Operations ManagerMuscle Man Moving & Piano Experts Llc Nov 2017 - Apr 2019Austin, Texas Area- Aided owner during executive decision-making process by generating daily reports to recommend corrective actions and improvements.- Developed new inventory management process. - Planned daily operational strategies, including delivery routes, team workflows, and promotional initiatives.- Enforced security policies and procedures to protect company assets from theft, loss or damage.- Developed and led quality management systems, standards, and compliance, including SOP's, best practices, lean improvement programs, and enforcement of company and regulatory requirements.- Recruited, hired, and trained crew members on application of projects, customer relations, and customer service.
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Technical Support SpecialistOsm Solutions Jan 2018 - Nov 2018Austin, Texas AreaFull Service company providing system, hardware, and graphic design support for over 1000 QSR restaurants, luxury hotels, major universities, sports venues, music venues, and entertainment facilities. I provided content management, technical support, and installation of programs along with long term product support. -
Texas Works Advisor IiTexas Health And Human Services Commission Nov 2015 - Nov 2017Austin, Texas Area- Obtain, verify, and calculate income and resources to determine client financial eligibility.- Interview clients and authorized representatives to gather information to determine eligibility for benefits.- Conduct reviews to determine or verify eligibility or continued eligibility and benefit level. - Process changes to client status, overpayments, and adjusts or restore benefits. - Document case records using automated system to form a record for each client.- Communicated on an intermediate level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints. -
Operations ManagerMuscle Man Moving & Piano Experts Jan 2009 - Nov 2015Austin, Texas Area- Aided owner during executive decision-making process by generating daily reports to recommend corrective actions and improvements.- Developed new inventory management process. - Planned daily operational strategies, including delivery routes, team workflows, and promotional initiatives.- Enforced security policies and procedures to protect company assets from theft, loss or damage.- Developed and led quality management systems, standards, and compliance, including SOP's, best practices, lean improvement programs, and enforcement of company and regulatory requirements.- Recruited, hired, and trained crew members on application of projects, customer relations, and customer service.
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Ma - Master At ArmsUs Navy Mar 2004 - Mar 2008Silverdale, Washington- Attended Boot Camp, “A” School, and Special Security Forces trainings(SWFPAC)- Provided strategic weapon system support to the fleet.- Report directly to Secretary of the Navy as second class ever in new program “Riverines”.
Justin Bond Skills
Justin Bond Education Details
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Business -
Dripping Springs High School12Th
Frequently Asked Questions about Justin Bond
What company does Justin Bond work for?
Justin Bond works for Alamo Glass Inc
What is Justin Bond's role at the current company?
Justin Bond's current role is Lead Sales & Administrative Assistant at Alamo Glass Inc..
What is Justin Bond's email address?
Justin Bond's email address is ju****@****ail.com
What is Justin Bond's direct phone number?
Justin Bond's direct phone number is +151257*****
What schools did Justin Bond attend?
Justin Bond attended Austin Community College, Dripping Springs High School.
What skills is Justin Bond known for?
Justin Bond has skills like Customer Service, Interpersonal Communication, Microsoft Office, Microsoft Word, Microsoft Outlook, Microsoft Powerpoint, Microsoft Excel, Mac, Typing 65 Wpm, Customer Relationship Management, Interpersonal Skills, Case Work Expertise.
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Justin Bond
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