Justin Hewitt Email and Phone Number

• Educated employees in BIA (Business Impact Analysis) process to pinpoint essential software, needs, and capacity of departments across 3 companies• Defined milestones with deliverables and communicated project scope, requirements, and issues• Acted as liaison between departments and technical teams• Developed communication plan and improved team collaboration between teams located at multiple sites• Created executive reports using Excel and PowerPoint outlining operational processes to show improvements of areas of concern. Aided in implementation as needed• Managed a diverse Emergency Response Team (ERT) of over 100 volunteers • Administered disaster training to ERT to mitigate any disaster situations physical buildings might incur• Led Safety Committee- a team of individuals focused on policy implementation related to safety issues

• Managed a diverse workforce of 3,000+ Disaster Response volunteers in Washington State• Developed and trained leadership volunteers for the Disaster Cycle Services Department• Designed and implemented a statewide training system to provide consistent on-boarding procedures using American Red Cross guidelines• Designed, planned, promoted, and led region-wide training institutes: days long training events with multiple speakers, with a focus on leadership building twice a year• Negotiated contracts with new partners to build lasting relationships that could be used in the future• Provided program support to staff and volunteers to ensure interdepartmental cooperation• State-wide program manager for American Red Cross Learning Management Systems • Maintained and engaged professional relationships with business partners• Initiated new procedures for Health Services and Mental Health services to engage certified volunteers on a regular basis• Enhanced team relations throughout the region by mobilizing current volunteers and streamlining jobs• Standardized response structure for regional on-call duties• Organized and led interdepartmental strategic planning sessions to set project milestones and allocate resources

• Managed over 800 Disaster Cycle Services volunteers focused on areas of client management, shelter management, feeding operations, community health services, relationships with other non-governmental organizations, and local government operations centers • Supported Disaster Workforce Department by training and deploying local volunteers to local, regional, and national disasters• Response coordinator for Western Washington providing after-hours disaster response• System Administrator for American Red Cross Learning Management Systems• Maintained consistent community information for use by client services• Negotiated contracts with local hotels to provide housing for displaced clients