Justin Fredette, Mba-Itm, Csm Email & Phone Number

Rutland, VT, US

Rutland, VT, US

Rochester, New York, United States

Rutland County, Vermont, United States

• Medical office and information technology skills instruction and curriculum development

• Led and organized internal and client status meetings, updated project schedules and deadlines, created workflow procedures, and engaged in ongoing communications to ensure client satisfaction.
• Assist the accounting team with accurate and timely project billing and forecasting.
• Managed multiple simultaneous open AWS and other Cloud platforms projects using different project tools such as Teamwork, Microsoft Project, and SmartSheets.
• Report project revenue forecasting and present data to stakeholders.

• Drove and initiated improvement deliverables to the organization's third-party implementation methodology and process, resulting in improved scopes and timelines.
• Project managed patient communication application implementation into the organization's environment on time and within budget. Led a successful training initiative on newly implemented applications for 14 outpatient.
• Build, maintain, and support with PowerChart, FirstNet, PowerForms, Scheduling, and Mpages utilizing a variety of Millennium tools.

• Led and assisted implementation, configuration, upgrades, integration, and training associated with projects, emphasizing the application and technical infrastructure on-premises and in the cloud.
• Communicates project status and issues that could impact scope, delivery, timelines, effectiveness, or affect other systems and infrastructure to appropriate personnel.
• Project managed a patient and staff rounding tool into the client’s current organization. Coordinated training and workflow for 1,600 end-users.

Rutland, Vermont

• Selected to serve as the onsite point of contact for complex issue resolution and triage for supported applications.
• Build, maintain, and support with PowerChart, FirstNet, PowerForms, Scheduling, and Mpages. Utilizing a variety of Millennium tools.
• Demonstrate excellent communication acumen in articulating end-user requirements and proposed solutions to clarify/control expectations and achieve user acceptance of the application.
• Identify, develop, and utilize appropriate forums to solicit input and provide feedback to support the application's outstanding design, education, implementation, evaluation, and modification.
• Deliver vital contributions in design, build, and testing for key application-specific projects.

• Accurately troubleshoot, develop solutions, and execute procedures in regard to software, hardware, updates, and patches to meet client needs and satisfaction
• Experience with installment and maintenance with mobile devices, printers, laptops, desktops, and networking devices
• Image and configure device settings based on the requested setup
• Construct, update, and maintain documentation of all procedures and resolutions
• Execute professional communication to distribute information to associates and clients

• Assigned manager codes to assist associates and customers that substantially enhanced total store experience.
• Used software solutions to record and inventory all merchandise/product traffic.
• Developed and maintained an outstanding system to organize and hold associates accountable for trade-in devices, reducing loss and improving employee coordination.
• Elected to coach and develop associates to continuously enhance customer satisfaction and professional growth.
• Troubleshot multiple mobile devices of all software types and guaranteed excellent customer service.

Varied

• Direct supervisor for six personnel for UAS operations and daily duties.
• Maintained upkeep and organization of 34 aviation flight records and training folders.
• Accounted for/maintained $20M in equipment daily to deliver operational readiness while meeting yearly and regulatory requirements.
• Constructed and professionally presented capability, operational briefs, and reports disseminated throughout the organization to upper management and stakeholders.

Rutland, Vermont

• Maintained knowledge and capabilities of past, present, and upcoming products to ensure customer satisfaction. Recommended appropriate equipment and technical services based on customer needs.
• Correctly diagnosed and completed computer/printer technician services to increase technological sales.
• Selected to be the store Verizon Wireless representative to sign up and retain new and old customers.

Master Of Business Administration - Mba, Management Information Systems, General

Bachelor Of Business Administration (Bba), Information Technology

Dean List Spring 2015

Unmanned Aerial Vehicle Operator, Unmanned Aerial Vehicle, 3.8

Graduated advanced individual training (AIT) with high honors and received 42 SH from Cochise College with a 3.8 GPA. Unmanned Aerial.

Certificate, Computer Technology/Computer Systems Technology

Front-End Development, Web/Multimedia Management And Webmaster, Certificate

Activities and Societies: Front-end development curriculum which consists of HTML, CSS, JavaScript, Bootstrap, and jQuery. Program.

Diploma, General Studies

Activities and Societies: Football, Lacrosse