• Created a deterministic identity resolution model using recursive sql and complex joins to more accurately distinguish single users across multiple data sources• Led efforts to model and merge SalesForce and Amazon telephony data into contact center KPI reporting on a tight timeline of less than 3 months• Mentored analytics team members in the use of the data stack including Snowflake, dbt, Looker and LookML• Coordinated implementation of best practices within analytics… Show more • Created a deterministic identity resolution model using recursive sql and complex joins to more accurately distinguish single users across multiple data sources• Led efforts to model and merge SalesForce and Amazon telephony data into contact center KPI reporting on a tight timeline of less than 3 months• Mentored analytics team members in the use of the data stack including Snowflake, dbt, Looker and LookML• Coordinated implementation of best practices within analytics repositories including data documentation, schema design, and data quality management Show less

• Developed test methods for business decisions, providing valuable insights to shipping carrier selection, retail product quality assurance, and sales contact strategies resulting in $1.2M annual shipping cost savings, improved aligner comfort and whitening kit quality, and a 15% increase in connect rate with app customers • Built data models to integrate new e-commerce platform and groundbreaking teledentistry application with existing business data, transforming the customer funnel to… Show more • Developed test methods for business decisions, providing valuable insights to shipping carrier selection, retail product quality assurance, and sales contact strategies resulting in $1.2M annual shipping cost savings, improved aligner comfort and whitening kit quality, and a 15% increase in connect rate with app customers • Built data models to integrate new e-commerce platform and groundbreaking teledentistry application with existing business data, transforming the customer funnel to capture leads earlier and reach more potential customers• Detected cost savings opportunity of $350k per year in unnecessary shipping insurance fees• Supported shipping, manufacturing, and contact center business units through creation of impactful KPI visualizations and operational dashboards• Coordinated implementation of best practices within analytics repositories including data documentation, schema design, and data quality management Show less

• Analyzes process and product data to predict and troubleshoot equipment failures, optimize processing parameters, and reduce energy consumption• Creates dashboards and reports using Power BI to effectively monitor rubber manufacturing KPIs and create action plans to increase productivity• Leads Root Cause Analysis teams for repeat and major maintenance equipment failures• Manages portfolio of rubber compounds through monitoring and analysis of quality metrics and adjustment of… Show more • Analyzes process and product data to predict and troubleshoot equipment failures, optimize processing parameters, and reduce energy consumption• Creates dashboards and reports using Power BI to effectively monitor rubber manufacturing KPIs and create action plans to increase productivity• Leads Root Cause Analysis teams for repeat and major maintenance equipment failures• Manages portfolio of rubber compounds through monitoring and analysis of quality metrics and adjustment of recipes to maintain quality standards• Creates compound recipes and testing protocols to support raw material resourcing and maintain production• Optimizes cycle time and processing parameters through monitoring and analysis of variables • Manages new product development efforts at the plant level to gain market share, maintain environmental compliance, and leverage new technologies• Executes capital projects of up to $1.9M to improve process reliability, extend life of equipment, reduce manufacturing cost, and increase operator safety• Performs internal quality audits as a certified QMS auditor to ensure compliance with ISO9001 standards• Collaborates in Continuous Improvement Events to improve processes and align with company goals Show less

• Provided comprehensive technical support to strategic specialty carbon black manufacturing facility• Generated operating parameters using material data and historical trends to reduce monthly product reject rate from 6.1% to 3.9%• Analyzed and resolved outstanding product contamination issue using statistical methods and data visualization techniques, reducing contaminants by ~50%• Developed concept, cost justification, and implemented valve installation for a production unit to… Show more • Provided comprehensive technical support to strategic specialty carbon black manufacturing facility• Generated operating parameters using material data and historical trends to reduce monthly product reject rate from 6.1% to 3.9%• Analyzed and resolved outstanding product contamination issue using statistical methods and data visualization techniques, reducing contaminants by ~50%• Developed concept, cost justification, and implemented valve installation for a production unit to reduce variability of output• Mentored newly hired plant engineers in production processes and company technologies• Collaborated with Research & Design groups to implement and commercialize new products/processes• Conducted successful trials to improve environmental performance, increase product consistency, improve production capacity, and decrease waste• Guided operator involved Continuous Improvement Teams to improve plant safety and performance• Utilized trends and statistical data to troubleshoot and predict equipment failures and resolve off quality events• Supported the Safety Health & Environmental culture of the plant through root cause analysis, testing support, and safety improvement projects• Enhanced operator training by improving procedures and training content Show less

• Operated, controlled, and monitored up to three hydrotreaters in a pilot plant.• Followed detailed operational procedures to start up, operate, and shut down hydrotreaters for different feeds and catalyst loadings.• Performed sample analysis of products using X-Ray spectrophotometry and gas chromatography. • Recorded and maintain complex data for reactor conditions and results. • Responded quickly and accurately to any problems occurring with the hydrotreaters to keep the… Show more • Operated, controlled, and monitored up to three hydrotreaters in a pilot plant.• Followed detailed operational procedures to start up, operate, and shut down hydrotreaters for different feeds and catalyst loadings.• Performed sample analysis of products using X-Ray spectrophotometry and gas chromatography. • Recorded and maintain complex data for reactor conditions and results. • Responded quickly and accurately to any problems occurring with the hydrotreaters to keep the process running. Show less

• Worked with fellow team members to problem solve and customize installations to meet current codes and client expectations.• Assisted in developing Firetek’s UL Management Systems Manual to obtain UL certification for fire stop application.