Justin J. Roth Email & Phone Number

Raleigh-Durham-Chapel Hill Area

Product Owner with a focus on Customer Success value stream. Our development process is accomplished using SAFe Agile methodologies.

Remote

Enabling the Customer Success organization through business process and enhancing or expanding their current implementation of Gainsight.Collaborate with cross functional teams as the Gainsight business partner to bring ideas, best practices, capabilities success teams need to manage the customer lifecycle.Lead business and technical design workshops around our customers’ Customer Success processes and create scalable, sustainable solutions following Gainsight best practices. Some workshops were part of Gainsight’s own Strategic Advisory Services (GSAS) and Gainsight’s migration and upgrade program from SFDC to NXT.Responsible for ensuring scalability of solutions and reducing tech debt across business units.Monitor product adoption, team habits, and configuration iterations.

Cupertino, California

I have 10+ years experience in project and program management strengthened by fast-paced yet meticulous work environments that enable business and customers. My experience crosses the integrated customer experience with a business process discipline.My role in BPR is to lead in the identification, definition, design, development and integration of enterprise process and technical solutions used by the U.S. Channel Sales business at Apple. My portfolio of projects are specialized to enable functional teams in areas of training, people management, people programs, merchandising, sales enablement, and store insights. Success comes through implementation of effective and efficient business process and tools. Strengths in business process reengineering -Consult and provide expertise on the “to be" process and work with management to obtain agreement. Project manage tasks across functional teams in process re-engineering, process delivery, timelines, team resource allocation, and solutions implementation. Setup the business for success following any new process or system change through business readiness and knowledge transfer.Strengths in project management -Strong business acumen and ability to comfortably dive into any area of the business, develop a deep understanding of business needs, and shape execution plans.Customize project management approach and help drive adoption throughout the project. I know the tools (e.g. change management, dependency management, risk management, communication).Proven strength in positions of leadership. Able to mobilize, inspire, and lead teams without direct authority.

San Francisco, Ca

Manage and assign project work to team of Business Analysts.Project Manager for integration for M&A Data.com and Marketing Cloud professional services groups into multi-tenant application.Product owner for building enterprise feedback management architecture.

San Francisco, Ca

Developed internal automation solutions for the 1500-person Customers For Life (CFL) organization, including sales, professional services, renewals, and support. Managed feature requests through ADM process - collecting requirements, planning, developing, testing, and launching solutions. Customer & Sales Growth (CSG) Team Player award winner FY13Q2. Dreamforce 2012 moderator for “Cross Object Workflow” with attendance of 600.

Certificate In Project Management, Project Management

Completed two of six courses for building project management skills as defined by the Project Management Institute ®; preparation.

Economics Courses, Economics

- Program highlights included advanced economic theory and data analysis using advanced methods in STATA. - Completed independent research.

Ba, Economics

Activities and Societies: Chair of Environmental and Sustainability Committee- Earned Bachelor of Arts in Economics, Minor.