• Provided face-to-face and virtual training to senior business leaders during a week-long, brand-unifying seminar that focused on 8 rotating courses covering a variety of topics including: Business Leadership, Brand Enhancement, Business Operations, Business Acumen, Security Training, and more.• Trained a variety of senior leaders across multiple departments including District Managers, General Managers, Assistant Managers, Operation Managers, IT Managers, and HR Managers.• Analyzed the learning needs of the business and designed innovative training materials.• Developed comprehensive training modules and resources tailored to different target audiences.• Ensured training content aligned with industry best practices and company objectives.• Conducted engaging and interactive training sessions for employees at all levels.• Utilized various instructional methods and technologies to maximize training effectiveness.• Evaluated training outcomes and continuously refined content to enhance learning experiences.• Continuously monitored key performance indicators (KPIs) related to training and development.• Measured the impact of training interventions on KPIs and adjusted strategies accordingly.Key Accomplishments• Served as Lead Instructor at Verizon's Leadership University, 1 of 12 key members of the Learning and Development organization.• Led advanced instruction in 8 courses during week-long sessions, both in-person and virtually. Facilitated training sessions for 200+ learners, combining virtual and face-to-face formats.• Ranked in the Top 5% nationwide for YOY KPI growth and won the Winners Circle Award in 2019 and 2020.• Served as the company’s first Editor-In-Chief for an internal Verizon Learning & Development Magazine that was recognized by the VP of Global L&D.• Served as Curriculum Designer/Lead Author for Verizon New Store Design; a nationwide requisite for all employees in new store designs from 2020 to present.

• Traveled to make in-person visits to 65+ new retail stores across the Southwest Region over 2 years.• Served as the primary New Store Design Lead Trainer. Provided in-person training and facilitation for District Managers, General Managers, Assistant Managers, Solutions Specialists, and Support Staff based on the company's new store design and theory.• Provided in-person IT support training that covered Point-of-Sale and End-User Support Training. • Redesigned and delivered multimedia content to learners including audio, video, and print material.• Led peer group in all major engagement categories including views, comments, and shares.• Standardized reporting communication to dramatically increase stakeholder completion scores.• Championed equity and inclusion by providing learning opportunities to diverse employee groups.• Launched a platform-agnostic engagement initiative for the department’s digital learning program.Key Accomplishments• Ranked in the Top 5% nationwide for YOY KPI growth and won the Winners Circle Award in 2013 and 2016.• Served as Curriculum Co-Designer/Lead Author for the Verizon New Employee Experience, a nationwide requisite for retail employees from 2015 to 2017.• First Evolution Verizon VR Team Member: Nationally recognized store security content “SAFE.”• Successfully provided IT support training to more than 1,400 information technology workers.

• Provided new employee training across a variety of different departments including Retail, Customer Service, Human Resources, Operations, IT, and Marketing.• Facilitated both in-person and virtual training sessions that lasted a total of 3 weeks for each employee.• Trained employees on all company processes and procedures, systems, sales process, and more.• Coordinated and executed all training and travel arrangements and the execution of the onboarding program.Key Accomplishments• Successfully trained more than 1,500 new employees from 2014 to 2016.• Trained more than 700 new indirect employees who worked as third-party vendors for Verizon in 2014.

• Promoted to become 1 of the first 5 Education Specialists in the company.• Developed and presented live in-store custom trainings for guests.