Justin Graves Email & Phone Number

Greater Myrtle Beach Area

Myrtle Beach, South Carolina Area

The combined powers of Vaco and MEBC represent 40+ offices across the globe, 800+ employees, 4,300 consultants and over $500M in revenue. We’re both exceptionally proud of the quality of our united organizations, of our consultants, and of our services. You can expect the new firm, now branded under the name Plantensive, to maintain the same focus, the same high-quality service, and the same dedication to client partnership that you have come to know.Comprehensive JDA Service Offerings: - We offer one of the most comprehensive JDA solutions set across Supply Chain Planning, Merchandise Planning, and Category Management. - Full-Service JDA software hosting: we provide the highest levels of uptime availability, network security, disaster recovery, and infrastructure scalability in the industry to a portfolio of Fortune 500 clients. Flexible and Scalable Solutions: - We provide a variety of project solutions to fit companies and budgets of any size, from full-service implementations to our Agile Methodology and Toolkit™ implementation, which enables us to deliver a JDA Planning solution in as little as 20 weeks.

Myrtle Beach, South Carolina Area

• Develop and track testing plans for Proto-Pilot, Integration and User Acceptance Testing• Define business requirements and specifications for development; develop documentation for training along with team members that is also provided to the end users• Aid in issue tracking, resolution, reporting, and change management; create Functional Specifications and Day-in-the-Life documentation• Build system and process road maps to ensure realization and standardization of business requirements• Conduct a review with the Stakeholders to present business requirements, collect feedback, identify changes and incorporate changes to the requirements management tool

Stafford, Virginia

• Manage and analyze corporate local and national survey scores for the executives. Organize and manage new hire orientation and training programs• Maintain VIP customer quality checks and issues, thus decreasing complaints by 10%• Personally, conduct multiple quality checks per day and maintain corporate CRM system database by uploading scanned documents and performing data entry• Compile and maintain various management reports that detail service quality control, claim financials, performance metrics, and customer service levels

Fredericksburg, Virginia

• Managed over 100 customer accounts in 7 different state territories resulting in increased customer satisfaction by 25%• Conducted over 120 calls a day to existing and potential customers, which contributed to increasing customer outreach metrics• Oversaw customer database issues within internal web based CRM system, therefore initiating a steady reduction in complaints• Generated sales through extensive prospecting, networking, and referral development

Woodbridge, Virginia

• Performed front office administrative duties such as counting daily ticket revenue, maintaining personnel files, and scheduling meetings, giving management more time in corporate development• Assisted the General Manager in managing stadium operations, facilities maintenance, and promotional activities which built strong relationships with internal staff and fans• Conducted community relations activities, resulting in increased stadium attendance• Coordinated marketing campaigns and special events such as picnics, birthday parties, and post-game activities, resulting in improved sales of historical events

Radford, Virginia

• Provided initial point of contact for the office inquiries; promoted customer service• Assisted customers with information requests and effective problem-solving to promote a University living environment conducive to academic, personal and social development• Aided residential directors and residential assistants by managing administrative tasks with other University offices• Administered inventory of furniture and supplies of residential life halls; identified and completed improvements

Stafford, Virginia

Ensured quality and customer satisfaction in moving and storing customer belongings and items.

Fredericksburg, Virginia

Oversaw all inventory storage, documentation and quality assurance operations, utilizing DBX Imaging.