Justin Long Email & Phone Number

Austin, TX, US

Austin, Texas, United States

• Manage a portfolio of 400+ commercial real estate loans with total balance of >$500m.
• Monitor and service assigned loans, problem assets to meet or exceed financial performance objectives and minimize risk of loss.
• Negotiate resolution of delinquent problem loans with individual borrowers.
• Analyze property level cash flow to estimate mark-to-market income and expense rates and property valuation.
• Interview, select and oversee legal counsel and other vendors as required.
• Ensure compliance with all requirements of the servicing agreements, including developing and providing quarterly and annual portfolio reporting.

Austin, Texas, United States

• Manage $45M portfolio of non-performing commercial real estate and property tax loans in all stages of default. Three separate and distinct loan types including: property tax loans, high yield commercial real estate.
• Oversight of 5 primary law firms with annual mortgagor recoverable expense budget of over $3M.
• Served as subject matter expert throughout data migration of 8k loans across servicing platforms.
• Created and maintain SharePoint site for Default Management department to manage workflow, collaborate with team members & vendors, and share sensitive documents with external partners in a secure & efficient structure.
• Organize and present weekly watchlist meeting to discuss proactive management strategy for entire commercial real estate loan portfolio.
• Present departmental updates to companywide monthly meetings.

Austin, Texas

• Oversee commercial and residential loan servicing verticals with approximately 6k loans and $100M portfolio. Determine selling requirements, coordinate reconciling activities, and handle escrow management while.
• Supervise, mentor, and provide training for 2 loan servicing managers and 10 loan servicing specialists.
• Streamline and improve reporting, collections, and payment processes. Assumed responsibilities of departed COO during interim hiring period for 9 months.

Austin, Texas Area

• Manage the outsourcing of 40K+ loans to an outside company over a period of 6 months. Assist with the transition process by creating thorough documentation while consulting with new leadership, loan sub-servicers, loss.
• Underwrite home loans by performing income, property, and credit analysis, conducting timely reviews of initial decisions and resubmissions, and restructuring loans going into default. Implemented the first.
• Hire, train, and supervise up to 40 staff members overseeing quality control and enterprise risk management. Successfully increased quality score from 80% to 98% in 4 years.
• Conduct market research and update policies and procedures to maintain compliance while mitigating risk. Contributed to multimillion-dollar cost savings by reviewing 1K+ priority-level loans to ensure compliance with.
• Serve as a Subject Matter Expert for multiple special projects in collaboration with external departments. Created an automated rule set and decision-making engine tool utilizing Boolean logic with IT Team which.
• Prepare detailed reports, models, and analytics using SharePoint, Excel, and PowerPoint for senior management.