Justin Robbins Email & Phone Number

Wilmington, NC, US

At Metric Sherpa, we transform customer experience into a measurable business advantage. With a focus on actionable insights and proven strategies, we guide global CX leaders and solution providers in defining success, predicting outcomes, and consistently delivering exceptional results.Our Core Services:1. CX Research & AdvisoryWe provide deep industry.

CX Accelerator is a non-profit community that exists to equip, encourage, and connect Customer Experience professionals at every stage in their journey.

Nashville, Tennessee, US

QATC is an organization devoted to facilitating the education, sharing of ideas, and distributing knowledge among quality assurance and training professionals in the contact center.

Colorado Springs, Colorado, US

As a Certified Business Associate with ICMI, Justin is part of an elite group of consultants and educators qualified to deliver ICMI’s Consulting Methodology and Training Courses globally. In this role, he helps organizations elevate their contact center operations and customer experience strategies through proven methodologies and practical.

Campbell, CA, US

Partnered closely with the executive team to steer the organization’s transformative pivot into customer experience. Justin led initiatives in brand storytelling and positioning, sharpening competitive intelligence, enhancing customer marketing, and driving strategic events. His efforts extended across global teams, where he contributed to a cohesive.

San Francisco, California, US

Reported directly to the CMO, leading efforts in analyst relations, public relations, content marketing, and brand storytelling. He collaborated closely with the sales, channel, and marketing teams to elevate UJET’s brand voice and build credibility within the contact center industry. His work focused on creating impactful educational resources and best.

London, GB

Joined ICMI & HDI to lead global training and professional certification, quickly rising through roles to become Group Director of Content and Community. In this role, he shaped and delivered essential courses on contact center and customer experience best practices and provided actionable consulting to clients worldwide. Justin spearheaded high-impact.

Hershey, PA, US

As Manager of Training and Guest Experience at Hershey Entertainment & Resorts, Justin led the 1-800-Hershey contact center's hiring, onboarding, quality assurance, training, and AAA/Forbes compliance initiatives. He also represented the company as an ambassador in new hire orientations. Justin spearheaded the transformation of Hershey’s Quality Assurance.

Managed a diverse roster of bands, including Dove and Grammy award-winning artists. Justin's role encompassed business management, tour planning, and strategic support to ensure each artist’s success. Through meticulous planning and industry insights, he helped elevate his artists’ reach and visibility, setting the foundation for memorable and impactful.

Bellingham, WA, US

As Assistant Manager of Written Communications at Grizzly Industrial, Justin established the contact center team dedicated to email and chat support, enhancing Grizzly's ability to provide timely, personalized service across digital channels. Through his leadership, this team became a core component of the customer experience strategy, delivering.

Justin built his career from Front Desk Associate to General Manager, gaining hands-on experience across several properties and multiple brand flags with Intercontinental and Choice Hotels. Starting on the front lines and progressing through leadership roles, he focused on improving key operational metrics, from guest satisfaction scores to occupancy rates.

Education record

Education record