I’m in the process of transitioning from a Business Application Support role into IT, with a focus on providing hands-on technical support and advancing into cybersecurity. With over 10 years of experience in technical support, troubleshooting, and quality assurance across multiple industries, I’ve developed a strong foundation in solving complex issues and streamlining processes. Recently, I completed the Google IT Support Professional Certificate to strengthen my technical knowledge and am actively pursuing the CompTIA A+ certification. My long-term goal is to build a career in cybersecurity, leveraging my experience and continuous learning to provide innovative solutions and safeguard systems in an ever-evolving tech landscape.