Kendra M. Email & Phone Number

Atlanta, Ga, Us

Remote

- Managed Linux-based container environment within AWS and Azure servers- Day-to-day responsibilities included providing operating system support for servers as well as managing firewalls and VPN tunnels- Utilized Azure monitoring, Jira, Slack, and bash automation for observability within the infrastructure- Created and managed cloud resources through reusable terraform modules

Berkeley, California, United States

- Delivered Tier I technical support by identifying issues and guiding users through solutions, focusing on efficient troubleshooting and problem-solving.- Maintained workstation and LAN performance, gaining hands-on experience in network and systems management.- Developed strong client communication skills by effectively researching issues and providing clear, step-by-step guidance.- Built foundational skills in technical support and systems maintenance, aligning with my goal of progressing into a Linux engineering role focusing on high-performance environments.- Resolved user access issues by resetting passwords, unlocking accounts, and ensuring secure access for all users- Performed Assisted researchers in setting up VPN connections for secure access during international research trips, ensuring compliance with security protocols

Remote

- Gained hands-on experience in creating, deploying, and automating network configurations to facilitate efficient data transfer across data centers by connecting and managing network devices.- Developed foundational APIs and web services using Python to support automation and data flow.- Utilized Kubernetes (K8s), CentOS Linux, Windows Server, and Bash scripting for advanced network engineering tasks, enhancing network stability and scalability.- Leveraged Ansible and Terraform for configuration management and infrastructure as code, streamlining deployments and ensuring consistency across environments.

Greater Savannah Area

- Designed, developed, and deployed websites for local churches and after-school programs, tailored to meet community needs.- Built websites using Express.js and MongoDB, deploying projects on Heroku, with a later transition to AWS Beanstalk for enhanced scalability. - Created promotional materials and managed client consultations, focusing on accessible and budget-friendly tech solutions for small organizations.- Reviewed existing websites and provided recommendations for improvements in SEO, design, and accessibility.- Developed user-friendly UI/UX strategies, including user surveys, wireframes, and prototypes, with a strong focus on community impact and local outreach.- Developed and implemented reusable gitlab downstream pipelines to provision AWS account resources through terraform modules- Developed CI/CD pipelines using Jenkins deploy microservices to AWS EKS for continuous deployments to a staging environment- Automated the deployment of an application stack using terraform for the creation of infrastructure resources and Ansible for the deployment of application

San Francisco Bay Area

- Developed an internal program that aggregated deployment metrics from international teams across multiple cloud systems, including Azure, AWS, Google Cloud, Bitbucket, and Jira. - Utilized Jenkins, CloudFormation, DynamoDB, and Serverless to streamline the deployment and data aggregation process.- Defined and collected key metrics to optimize CI/CD workflows, enhancing deployment visibility and operational efficiency across global teams.- Programmed and deployed an API to gather and visualize these metrics, driving data-driven improvements in deployment processes.Programmed and deployed an API to gather and visualize deployment metrics

Fort Hood, Texas

- Plans and operations officer responsible for preparing operations orders and coordinating with upper and lower echelons of command in the planning and execution of air defense operations, unit tasks, and training. - Responsible for providing the primary operations officer with timely, accurate, and actionable information.- Dynamic leader skilled in managing diverse, cross-functional teams & multi-functional projects through project life cycle with success within diverse, fast paced environments supporting over 1,000 people.

Fort Hood, Texas

- Maintained the Platoon's readiness for deployment at all times through personnel management, training, accountability, maintenance, and the overall development of the 29 soldiers and equipment. - Served on a Crew in the Engagement Control Station (ECS) where I worked as the Tactical Control Officer, responsible for any and all engagements that come from the Patriot weapon systems while deployed in support of Operation Enduring Freedom.

Master Of Information Management And Systems, Management Information Systems, General

Bachelor Of Arts - Ba, General Studies