Assignment• Reviewed customer complaint files and tickets in order to determine which product issues required a threshold review, evaluation or full investigation • Provided team members with subject matter expertise to help determine appropriate issue codes, follow-up questions for customer service agents, and other aspects of complaint evaluation• Helped quality assurance team close more than 5,000 aging case files during CAPA quick closure projects• Helped organize and… Show more Assignment• Reviewed customer complaint files and tickets in order to determine which product issues required a threshold review, evaluation or full investigation • Provided team members with subject matter expertise to help determine appropriate issue codes, follow-up questions for customer service agents, and other aspects of complaint evaluation• Helped quality assurance team close more than 5,000 aging case files during CAPA quick closure projects• Helped organize and compile information in preparation for roll-out of new complaint handling system intended to improve precision of issue and customer experience coding as well as meet ever-changing business and quality needs• Submitted case file notifications to the Labeling Department to assist with analysis and tracking of customer dissatisfaction with company-controlled labeling Show less

Assignment • Interfaced with internal and external customers regarding teleconferences, pick up and delivery scheduling, room availability and other business activities• Facilitated company pandemic response by ensuring front lobby and breakroom area surface cleanliness and availability of supplies such as gloves, sanitizing wipes, disposable cups and silverware• Reported issues impacting employee safety and ability to perform engineering, design and testing work to ensure… Show more Assignment • Interfaced with internal and external customers regarding teleconferences, pick up and delivery scheduling, room availability and other business activities• Facilitated company pandemic response by ensuring front lobby and breakroom area surface cleanliness and availability of supplies such as gloves, sanitizing wipes, disposable cups and silverware• Reported issues impacting employee safety and ability to perform engineering, design and testing work to ensure deliverables met client standards• Trained administrative staff on front lobby procedures such as use of the phone system and proper business etiquette Show less

• Maintained records of personnel training, licensure and certification for all applicable states and regions • Participated in and supported the corporate programs by providing requested information and pulling data from internal reporting systems• Communicated product registration and renewal statuses, adverse event report details and changes in state and federal regulations to appropriate area management• Reviewed product efficacy, human health hazard and exposure data and… Show more • Maintained records of personnel training, licensure and certification for all applicable states and regions • Participated in and supported the corporate programs by providing requested information and pulling data from internal reporting systems• Communicated product registration and renewal statuses, adverse event report details and changes in state and federal regulations to appropriate area management• Reviewed product efficacy, human health hazard and exposure data and provided copies for registration and renewal submissions as needed Show less

Internal position• Helped plan and submit inventory requisitions for short-term and long-term consultant assignments • Reviewed and updated candidate profiles within Salesforce and confirmed compliance requirements were satisfied prior to job order linking• Served as an internal resource for multiple branch offices and facilitated business involving 1099 independent contractors, contract employees and clients • Assisted with device ordering, software licenses and technical… Show more Internal position• Helped plan and submit inventory requisitions for short-term and long-term consultant assignments • Reviewed and updated candidate profiles within Salesforce and confirmed compliance requirements were satisfied prior to job order linking• Served as an internal resource for multiple branch offices and facilitated business involving 1099 independent contractors, contract employees and clients • Assisted with device ordering, software licenses and technical troubleshooting for clients and consultants requiring computer and network access Show less

Assignment • Supported investigations of patient complaints to determine which complaint files required FDA medical device report e-filing• Managed HIPAA-protected patient information and complaint outcomes using Salesforce and SAP• Initiated customer complaint filed and conferred with lab analysts, doctors and patients regarding contradictory or missing information

• Reviewed pesticide marketing labels in order to enforce EPA standards and regulations, FIFRA and other federal legislation• Prepared standard operating procedures and helped with employee onboarding per best business practices • Conducted regulatory research to aid clients in expanding product market reach within domestic and international locations • Supported scientist by compiling legal documents for litigation involving pesticides containing ingredients listed under Prop 65