• Secured high-value accounts through solution and value selling, effective customer solutions and promoting compelling business opportunities. • Negotiated sales deals between customers and company, resulting in mutually beneficial agreements and cultivated relationships. • Achieved revenue growth of 62% in 2021. • Succeeded in managing all Accounts; Enterprise, Mid-Market and SMB for company. • Sold a portfolio of IT goods and services, including; Software (SaaS), Hardware, Managed Services, Web Hosting and more. • Improved account management by predicting potential competitive threats and outlining proactive solutions, allowing for cross-selling opportunities. • Established sales objectives by forecasting and developing annual sales quotas; projecting expected sales volume and profit for existing and new business. • Researched and developed marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting improvements to achieve the company's goals.

• Consistently exceeded sales target KPIs, with a lead team high of 143%. ** Top 10 Global Performer award in Q2 2018 and 2019. • Won deals worth up to $1.4 million in a quarter, including NHL Draft to Vancouver in 2019. • Delivered proposals and presentations, including product demonstrations, regarding product benefits.• Managed sales team activities by evaluating needs of each territory and participating in sales calls. • Traveled for in-person meetings with customers and attended key industry conferences/networking events in North America and Europe on behalf of the company, further developing key relationships and winning net new business.• Created and executed strategic sales plan, expanding customer base and extending global reach. • Developed and pursued pipeline of new business opportunities, expanding partnerships and presence.

• Established strong relationships with customers, enabling long-term partnerships. • Built and maintained pipeline that supported monthly, quarterly and annual goals.• Provided product information to customers and aligned products with customer needs to boost satisfaction.

• In charge of Managing many of the largest group bookings, with values up to £350k all receiving glowing feedback• Exceeded individual targets by a team high of 50%.

• Assisting Sales and Events Managers with site inspections, quoting, contracting and updating group information• Following up with clients in Group pre-cons and debriefs • Taking the responsibility of each group’s rooms once it had been contracted, managing rooming list, checking-in guests, rooming guests and assisting with room drops• Inputting all group information into Delphi and Opera PMS• Coordinating with all relevant hotel departments to ensure the smooth running of each group • Maintaining client relationships, along with building new relationships at the same time• Managing the group rooms inventory and billing of each room

• Taking Room Reservation enquiries, adhering to 5 Star Hotel standards and converting the booking using effective Sales techniques• Responsible for all telephone communications, encompassing; switchboard, Guest Services, and Restaurant reservations for two outlets• Coordinating Corporate Sales by inputting new bookings and managing the inventory • Member of the Revenue Optimisation Team, looking to focus attention on maximising revenues throughout the hotel and reporting the Director of Revenue• Supporting the Director of Revenue with day to day tasks, and helping to adjust daily room rates• Training new team members in the department, primarily with Opera Property Management System and My Fairmont Reservations• Colleague Engagement Survey Champion, ensuring department satisfaction with office standards and working environment

• Supporting with the running of the 110 seat Modern French restaurant• Responsible for supervising the restaurant staff when restaurant Managers were unavailable• Assisting guests with requests, including menu questions, by having full understanding of the dish contents, preparation methods, promotions and general hotel knowledge• Delegated specific tasks to Commis de Rang to ensure smooth running of each table• Trained the new restaurant Chef and Commis de Rangs• Strictly followed the safety and sanitation policies when handling food and beverage• Restaurant Ambassador for the Health & Safety and Breakage committees

• Helped to run the 330 seat, two Rosette Restaurant and Private Dining functions• Completing lengthy Training plans and assessments, helping each staff member to complete their Certificate of Excellence and developing team members, nurturing their skills and talents• Trained the new Chef de Rangs how to prepare food at the table for the guests, with methods such as Flambé and carving• Upsold and encouraged upselling at every opportunity to maximise revenue, concentrating on the Champagne trolley and high profit dishes• Assisted in dealing with any problems that arose to minimise guest complaints• Developed ways of increasing quality of service in order to exceed the customer's expectations• Aided the wine team for six months, gaining great experience in different grape varieties, regions and food pairings