AeroLeads people directory · profile
Justin Smith Email & Phone Number
Technical Support Specialist
at
Prompt.io
1 work email found
@twilio.com
2 phones found area 312
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Technical Support Specialist
Location
Oakland, California, United States
Company size
Who is Justin Smith? Overview
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Quick answer
Justin Smith is listed as Technical Support Specialist at Prompt.io, a company with 36 employees, based in Oakland, California, United States. AeroLeads shows a work email signal at twilio.com, phone signal with area code 312, and a matched LinkedIn profile for Justin Smith.
Justin Smith previously worked as Technical Support Engineer at Kustomer and Technical Support Engineer 4 at Twilio. Justin Smith holds Full Stack Development from Coding Dojo.
Company email context
Email format at Prompt.io
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{first_initial}{last}@twilio.com
86% confidence
AeroLeads found 1 current-domain work email signal for Justin Smith. Compare company email patterns before reaching out.
Profile bio
About Justin Smith
There is nothing that I love more than making sure that people understand the technology that they're using and that they are excited about their experience with it. I've started out as the family tech guru and have ridden a love of all things related to technology to get to a place where I take complex ideas and am able to distill them down the the important parts in a way that is non-threatening and makes tools approachable for people. I am a life long learner. Whenever I have any down time, I am trying to get myself up to date on the systems that we use everyday to make life a little easier. I am eagerly trying to sharpen my skills as a developer and am interested in learning more about getting into the hardware side of these computers that we use every day for various activities. Turning frustrations into achievements is something that I have tried to focus on in all of my time working directly with customers.At the heart of things, I love people and want them successful, not frustrated, by technology. If you are working on something that is pushing people forward, or if you are excited about the idea of getting your users to be as successful with your products as possible, I want to work with you! Feel free to reach out to me at smith.justinv@gmail.com
Listed skills include Social Media, Management, Salesforce.Com, Customer Service, and 34 others.
Current workplace
Justin Smith's current company
Company context helps verify the profile and gives searchers a useful next step.
Prompt.Io
10 roles
Justin Smith work experience
A career timeline built from the work history available for this profile.
Technical Support Engineer
Current
Nov 2024 - Present
Technical Support Engineer 4
-Provided troubleshooting, direct account support and solutions for customers using Twilio's Flex product. -Effectively handled and de-escalated difficult and/or key customer issues to maintain positive relationships.-Cross collaborated with varying teams across the engineering org (Supportability, Developer Support, Evangelists) to coordinate.
Sep 2023 - Feb 2024
Technical Support Engineer 3
Oct 2020 - Sep 2023
Integration Specialist
-Setup integrations with various PMS systems [Opera OSR, WebRezPro, StayNTouch, SMS|Host, RoomMaster]-Customized individual setups, with custom reports [Opera], API Push Connections[SMS|Host], API Pull Connections[RoomMaster]-Monitored/adjusted for data uniformity using SQL statements, JSON documents, and Microsoft Excel-Consulted and Assessed customer.
Jan 2018 - Apr 2020
Sr. Technical Support Specialist
-Designed, developed and implemented focused support program for the Revinate marketing product through extensive product research and cross-team collaboration -Worked closely with Engineering, product, and sales teams to focus on solving customer issues quickly -Facilitated marketing product support across 3 continents, using Slack and JIRA for.
May 2016 - Jan 2018
Technical Support Specialist
-Assisted customers setting up their media web pages hosted on the Say platform using JSON, MySQL, and Git -Created and implemented new reporting system using ZenDesk to retrieve data and formulate statistics including ticket lifecycles -Worked with the Customer Success team to create a process for support handoffs/escalations and reduced initial response.
Jun 2015 - Jan 2016
Customer Relations Manager
-Handled escalated issues to provide high-level support for enterprise customers -Restructured the ticketing process, resulting in a 35% lower response time for escalated tickets -Created buddy system for new hire onboarding, to reduce ramp up time while providing exposure to real-world customer issues and technical support specialist workflows
Jul 2014 - Jun 2015
Customer Support Manager
-Implemented new system for customer interactions through phone, chat, and email channels Using Salesforce Desk, resulting in 90% customer satisfaction levels per channel -Managed team of 7 agents, including a team lead for escalated issues-Created Project Odyssey, a system of recognizing high performing agents and rewarding them with opportunities to work.
Jan 2011 - Jul 2014
Customer Support Specialist
-Responded promptly to customer inquiries received via phone, email, and chat. -Documented system-wide problems, escalating to engineering when necessary.-Maintained composure in a fast paced environment with many interruptions.
Oct 2009 - Dec 2010
Team & coworkers
Colleagues at Prompt.io
Other employees you can reach at prompt.io. View company contacts for 36 employees →
DO
Daniel Owen
Colleague at Prompt.Io
Missoula, Montana, United States, United States
View →
VD
Vikas Dhingra
Colleague at Prompt.Io
Ambala, Haryana, India, India
View →
VK
Victoria Kelly
Colleague at Prompt.Io
Pittsburgh, Pennsylvania, United States, United States
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SF
Scott Fortin (He/Him)
Colleague at Prompt.Io
Victoria, British Columbia, Canada, Canada
View →
TP
Tia Petosa
Colleague at Prompt.Io
Bellevue, Washington, United States, United States
View →
OM
Operations Manager
Colleague at Prompt.Io
Bothell, Washington, United States, United States
View →
BJ
Ben Johnson
Colleague at Prompt.Io
Charlotte, North Carolina, United States, United States
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MK
Mehul Kanabar
Colleague at Prompt.Io
Rajkot, Gujarat, India, India
View →
JM
Jared Morris
Colleague at Prompt.Io
Boulder, Colorado, United States, United States
View →
SY
Stacia Yim
Colleague at Prompt.Io
New Orleans, Louisiana, United States, United States
View →
Daniel Owen
Colleague at Prompt.Io
Missoula, Montana, United States, United States
View →
VD
Vikas Dhingra
Colleague at Prompt.Io
Ambala, Haryana, India, India
View →
VK
Victoria Kelly
Colleague at Prompt.Io
Pittsburgh, Pennsylvania, United States, United States
View →
SF
Scott Fortin (He/Him)
Colleague at Prompt.Io
Victoria, British Columbia, Canada, Canada
View →
TP
Tia Petosa
Colleague at Prompt.Io
Bellevue, Washington, United States, United States
View →
OM
Operations Manager
Colleague at Prompt.Io
Bothell, Washington, United States, United States
View →
BJ
Ben Johnson
Colleague at Prompt.Io
Charlotte, North Carolina, United States, United States
View →
MK
Mehul Kanabar
Colleague at Prompt.Io
Rajkot, Gujarat, India, India
View →
JM
Jared Morris
Colleague at Prompt.Io
Boulder, Colorado, United States, United States
View →
SY
Stacia Yim
Colleague at Prompt.Io
New Orleans, Louisiana, United States, United States
View →
2 education records
Justin Smith education
Full Stack Development
Coding Dojo
Bachelor'S Degree, English
University Of California, Davis
FAQ
Frequently asked questions about Justin Smith
Quick answers generated from the profile data available on this page.
What company does Justin Smith work for?
Justin Smith works for Prompt.io.
What is Justin Smith's role at Prompt.io?
Justin Smith is listed as Technical Support Specialist at Prompt.io.
What is Justin Smith's email address?
AeroLeads has found 1 work email signal at @twilio.com for Justin Smith at Prompt.io.
What is Justin Smith's phone number?
AeroLeads has found 2 phone signal(s) with area code 312 for Justin Smith at Prompt.io.
Where is Justin Smith based?
Justin Smith is based in Oakland, California, United States while working with Prompt.io.
What companies has Justin Smith worked for?
Justin Smith has worked for Prompt.Io, Kustomer, Twilio, Revinate, and Say Media.
Who are Justin Smith's colleagues at Prompt.io?
Justin Smith's colleagues at Prompt.io include Daniel Owen, Vikas Dhingra, Victoria Kelly, Scott Fortin (He/Him), and Tia Petosa.
How can I contact Justin Smith?
You can use AeroLeads to view verified contact signals for Justin Smith at Prompt.io, including work email, phone, and LinkedIn data when available.
What schools did Justin Smith attend?
Justin Smith holds Full Stack Development from Coding Dojo.
What skills is Justin Smith known for?
Justin Smith is listed with skills including Social Media, Management, Salesforce.Com, Customer Service, Microsoft Office, Email Marketing, Customer Retention, and Technical Support.
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