Brittany Baker Email & Phone Number

Buffalo, Ny, Us

Brittany established and maintains efficient implementation and support processes by measuring processes, setting clear metrics and leveraging software to oversee the implemenation pipeline; driving growth towards successful project completion.Ensures that all training materials are intuitive, up to date, and aligned with ongoing product developments. Uses presentations, word documents, video scripts, and voiceovers to enhance all training materials for a cohesive package.Collaborates directly with key strategic customers, offering personalized training and support.Enhances overall customer satisfaction by influencing product direction towards customer feedback.

As founding member and CSO of Acucon, Brittany specializes in employee training, continued learning, and public speaking to always deliver the message of company culture in a way that's engaging, energetic and effective. Most Acucon clients are in the healthcare or pharmaceutical industries.Brittany's contribution to Acucon includes developing customized programs with methods proven to speed up the learning curve, making the most of technology and established processes at the core of every corporate training.Brittany works in alignment with all clients to ensure that each training is uniquely tailored to the needs of their specific company culture.

Brittany is a founding partner of Acumen Health Intelligence and has been speaking publicly to medical and pharmaceutical professionals for 15 years.She has successfully trained pharmaceutical sales reps, managers, medical science liaisons, pharmacists, social workers, and doctors of various specialties on many topics, including; sales and brand strategy, compliance with FDA rules and regulations as they relate to sales and messaging, standard operating procedures, informative product training, mindset of success and more.As the Chief Strategy Officer for Acumen Health Intelligence, Brittany develops proactive safety protocols to accompany COVID-19 testing programs for employers during phased reopening. These protocols include videos, presentations, printable resources, and consulting.

For 13 years, Brittany worked as one of the top five Training Executives for an international productivity solutions company as one of the most client-requested instructors for re-hire in all forms of training offered; webinars, in-person instruction, virtual classroom projection, video talent and voice overs.Clients include: Merck, Bristol Meyers Squibbs, Sanofi-Genzyme, Allergan, and many more.Delivered virtual and/or in person corporate training to pharmaceutical clients including sales reps, territory managers, district managers, clinical sales consultants, medical science liaisons, clinical science consultants, etc. for a number of pharmaceutical companies including Sanofi Genzyme, BMS, Merck, Giliad, Alexion, Forest Labs, Takeda, Endo, Boeringer Ingelheim and many others.Training expertise often includes comprehensive compliance education, designated call expectations, how to use business metrics to become more efficient, and other company policies as they relate to each client's position. Best pre-call planning practices, customer knowledge maintenance, sample disbursement, and reporting and analytics training. Other classes focus on interactions with HCPs and how to most effectively communicate using digital sales aids to find underlying patient needs and how products affect them.Worked directly with content development teams to ensure content for new hire training programs as well as sustainment curriculums of ongoing education needs for multiple clients concurrently.Played a pilot role to aid in development of sessions with specific focus on how to use new technology to deliver product presentations to key influencers and innovative ways to target customers to outline products, features, benefits and services.

As an integral member of a small start-up team with a giant mission, Brittany developed the on-boarding program for all software sales and training. Patient Pattern software is used in long term care facilities by admission staff, social workers, nurses, clinicians, and administration. Training program included content for each user group individually as well as group content, sales, marketing and supplemental materials.Established standards of practice for functionality of software, workflow for implementation, and company branding.Provided maximum benefit to the customer by simplifying education and engagement, streamlining workflow and training content, and maximizing software ease of use.Developed all customer training materials and marketing content for educational conferences, vending opportunities, investor recruitment, sales strategy and education.

Opened the most new accounts in the company each month for the first 8 months of employmentSurpassed projected yearly objectives for both revenue and profit in less than 6 months - ranked 10th in the most successful office of our companyDrove generic pharmaceutical sales through meaningful relationships with established customers and new opportunitiesProvided in depth, consultative services to solve issues for independently owned pharmacies by reviewing current marketplace data for both branded and generic medicationsWorked directly with pharmacies, manufacturers, distributors and other departments within our company in order to best serve our customers

Kept high level of clinical expertise by staying informed on trends and advances as they relate to gastroenterologyDeveloped a sales plan for territory, researched and identifies sales targets, documented activities, generated reports and territory analysis management alongside District Managersdeveloped relationships with influential customers to enhance product education and loyaltyMade daily sales calls to maintain strategic, long-term relationships with physicians in hospitals, private practice, and medical groups etcUsed knowledge of competitive products in same therapeutic area, ie; mechanisms of action, pharmacodynamics, indications and contraindications, insurance coverage, efficacy, etcUnderstands and adheres to FDA regulations in regards to pharmaceutical sales

I worked as a full time news reporter covering local townships, human interest stories and school issues.